Senior Specialist
HCL
5 - 5 years
Chennai
Posted: 12/17/2024
Job Description
Job description:
Core competencies, knowledge, and experience: Experience in administration and configuration of Microsoft Intune and SCCM Enterprise environments. Migration experience of Windows 10 devices from On-Prem AD+ SCCM managed environments to Hybrid AD managed environments is must. Knowledge on Apple Business Manager & Google play Enterprise portal is must. Expertise in PowerShell scripting In-depth knowledge to create and configure MDM polices. Unattended enrollment of Windows, MAC, iOS, Android, Rugged and HoloLens devices. Knowledge on MS-Graph and Power-BI will be an added advantage. Hands-On experience in handling Autopilot support for Windows 10 provisioning Experience with Automation, Availability, Performance Optimization, Capacity Planning, EMS Licences & Reporting. Strong customer service skills. Strong written and verbal communication skills. Must be detail oriented and self-motivating. Ability to provide consistent, excellent customer support to the client and HCL, representing a variety of personalities and management levels.
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
About Company
HCL Technologies, founded in 1976 by Shiv Nadar and headquartered in Noida, India, is a global leader in IT services and consulting. With a presence in over 50 countries and more than 225,000 employees, HCL provides a wide range of services, including IT and business solutions, engineering, R&D, cloud services, and digital transformation. The company caters to diverse industries like banking, healthcare, telecommunications, and manufacturing. Known for its Employee First philosophy, HCL emphasizes innovation, talent development, and customer-centric solutions, making it a key player in the global technology landscape with annual revenues exceeding $12 billion.
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