Senior Specialist

Job description:

Citrix support
Position Requirements
Respective technical certifications for Supported Technologies
Valid Passport
Should be ready to travel frequently in and outside India
Good Knowledge in designing, deploying, and troubleshooting an SCCM 2007 / 2012 server infrastructure.
Extensive Experience in transitioning end to end Citrix services from clients to Service Providers
Position requires 10+ years of experience with the below:

Experience Requirements/Responsibilities Citrix


Good Communication and interpersonal skills
Very Good Citrix and VDI Experience with ability to manage end user issues.
In depth Understanding and excellent troubleshooting skills in Citrix XenApp (version 4.x 6.x and 7.x), Store front and other Citrix Components.
Should be able to handle Problem Management calls, issue identification and Root Cause analysis.
Should have extensive knowledge in Citrix Printing & knowledge on third party printing products.
Must have very good knowledge in Edge sight configuration, Reporting & analyzing the reports.
Knowledge on supporting tools and technologies like Packaging, Appsense, Active Directory is desired
ITIL expert, well hands on experience to manage Incident, Service Requests, Change and Problem Management.
Apart from Citrix XenApp, understanding of other core Citrix Components with related to Microsoft Technologies like Active Directory, GPO and TS/RDS is Mandatory.
Should have very good knowledge in Application Streaming, App sense & App-v.
Ability to support and Manage Very Large Citrix Farm, 2000+ concurrent users Set-up running on VMware.
Must have knowledge on Provisioning services.
Citrix Endpoint Engineer
Responsible for the engineering and maintenance of the system wide physical and virtual technologies for the delivery of clinical and business applications to ensure stability, reliability and acceptable performance. Responsible for the Enterprise Hyperspace environment to support delivery to the organization. Responsible for providing outstanding customer and engineering support at an advanced technical level. Responsible for all activities related to planning, engineering, researching and evaluating new technology integration, systems development, methodologies, data administration, capacity planning, training and technical support. Identifies, troubleshoots, and solves complex problems to improve customer satisfaction while providing support documentation and knowledge used by the Technology Services and Support department. Leads and facilitates strategic projects involved in evaluating and researching new and existing products, procedures and/or workflows needs. Researches current and developing technologies to provide technical guidance pertaining to the capabilities, limitations and requirements.

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases