Senior Specialist

Job description:

Job Description:

We are looking for candidates with 2 4 years of experience and strong communication skills. Below are the key skill requirements we re targeting, specifically in the Azure Identity and M365 Identity space:

M365 and Azure Identity Skill Requirements
Strong foundational knowledge of Microsoft 365 identity infrastructure, including Azure Active Directory, Microsoft Entra, and hybrid identity models
Experience with authentication and authorization concepts, including:
o Single Sign-On (SSO)
o Multi-Factor Authentication (MFA)
o Conditional Access Policies
Familiarity with M365 service integrations using identity (Exchange Online, Teams, SharePoint Online)
Hands-on exposure to Azure AD Connect, Hybrid Identity configuration, and troubleshooting sync issues
Understanding of identity federation technologies (ADFS, SAML, OAuth, OpenID Connect)
Ability to analyze and troubleshoot login failures, token issues, and account lockout scenarios.
Knowledge of RBAC (Role-Based Access Control) and M365 compliance/security concepts is a plus.

Years of experience: 2 4 Years

Top skills:

1. Proficiency in Microsoft 365 Identity and Azure Active Directory issue resolution
2. Experience troubleshooting authentication issues like SSO, MFA, and Conditional Access
3. Hands-on support with Azure AD Connect and Hybrid Identity sync problems

Level experience with each is 2 4 years

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases