Senior Specialist, Financial Transactions [T500-23703]

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where youll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether youre driving innovation in digital banking or streamlining client onboarding, youll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: youll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If youre ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What Youll Be Doing (Position Summary):

The Senior Specialist, Financial Transactions is responsible for ensuring that all financial transactions are completed in accordance with established procedures and due diligence requirements for clients across various market segments supported by the Business Client Centre (BCC). This role provides guidance to Financial Transactions Processors, supports escalations, overrides, and assists the manager in day-to-day operations to ensure operational excellence and compliance.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (Responsibilities):

• Oversee and ensure service requests are completed within SLAs, monitoring daily data for productivity, accountability, and accuracy.
• Manage and resolve all escalations related to the team, engaging business partners and BCC teams as needed.
• Review and provide guidance on complex service requests, ensuring requirements are met and processing risks are mitigated.
• Identify and forward complex or non-standard documents to the legal department for review; provide guidance on legal opinions to team members.
• Ensure proper documentation and authorization for payment processing,
• Assist Relationship team and colleagues with complex transaction processing queries.
• Address gaps in Financial Transactions processes and escalate unresolved issues to BCC leadership as required.
• Ensure Suspense accounts are operated in accordance with CIBCs policies.
• Identify and recommend improvements to operational efficiency and advise management on process enhancements.
• Stay current on internal and external developments to respond to customer needs effectively.
• Perform additional duties or projects as assigned by the Manager, Financial Transactions.

Experience: 5+ years of experience

Who You Are (Skills / Qualifications):

Must Have Skills:

• Bachelor's degree in business, Finance, Operations Management, or a related field.
• 5+ years of experience in financial transaction processing, commercial banking, or related operations.
• Professional certifications in banking, AML, or risk management (preferred).
• Proficiency in English (written and verbal).
• Detailed knowledge of practices, products, services, and procedures related to Retail Markets and Commercial Banking.
• Strong understanding of corporate structures and ability to review signing authority documentation.
• Well-developed judgment and problem-solving skills, with the ability to respond quickly to complex queries.
• Strong understanding of risk management practices related to signing authorities and AML verification.
• Ability to interpret client requests and provide accurate, autonomous responses.
• Excellent multitasking, prioritization, and organizational skills in a fast-paced environment.
• Effective verbal and written communication skills for drafting clear and concise policy and procedure explanations.
• Working knowledge of Salesforce, COINS, is an asset Proficient in Microsoft Office suite (Word, Excel, Outlook).
• Ability to develop strong working relationships with partners and service providers.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and Moment Makers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.