Senior Specialist - Back Office

With this position we offer

The Customer Success division is crucial to Nasdaq's growth, aiming to improve customer experience through a strategic, customer-focused approach that boosts adoption and retention. This sets Nasdaq apart from competitors and supports business growth while providing strong career development. The division includes teams such as Customer Delivery, Cloud Services, Calypso Learning Services, Customer Support, and Customer Success Management, all overseeing the customer journey at Nasdaq.

Role and responsibilities:

• In-depth, hands-on involvement directly with customers implementing the Calypso system.  

• Work directly with the customer project team implementing the system and assist them in implementing their users’ requirements

• Follow up with the users to test the implementation, achieve signoff, and continue to move the system toward go-live.

• System configuration with Back-office capabilities like Confirmations, Matching, SDIs, Messages, Settlements, Accounting, Reporting.

• Work hands-on with the system, configuring it and testing that it meets the customer’s functional requirements

• The functional consultant will then typically follow up with the Client’s Business users to test the implementation, achieve signoff, and continue to move the system toward go-live.

• Train users and customer project team on the basic use of the system, particularly with the functional setup and prepare the brief a clear document / mentorship for the Client to use

We expect you to have 


• Experience working in systems or functional analysis, preferably in the capital markets industry with software including Cross Asset and a wide spectrum of Financial Instruments and Contracts like Foreign Exchange, FX Derivatives, Interest Rate Derivatives, Fixed Income, Money Market, Commodities, Equities in both the OTC and the Exchange-Traded Products.

• Preference for domain experience in implementing software and familiarity with Trade Lifecycles in support of any or all the following asset classes: credit derivatives, interest rate derivatives, equity derivatives, fixed income, or FX · Expert level Hands-on knowledge or expertise in the implementation, Product development and/or support of a Back-Office system primarily post-trade processing, Cross-Asset Accounting, Confirmations, Matching, Settlements, Reconciliations, Messages (SWIFT/Paper), Regulatory and Internal reporting.

• Candidate with exposure to Clearing, Collateral Management & Securities Finance is preferred. · Experience writing functional and business specifications with the ability to map conceptual financial and business elements to practical system capabilities.

• CFA or FRM certification is preferred. · Relevant Back office and Capital Market domain experience of 10 to 12 years.

• Excellent interpersonal skills.

• The person in this role will spend significant amounts of time working closely with customers as well as training them, and patience will be key to success

• Willingness and ability to travel as required.

• Proactiveness and task ownership skills are a must.

It would be great if you have

• Advance PG Degree / Diploma / Certification in Finance / Treasury Management or firsthand Trading experience.

• Expert level Hands-on knowledge or expertise in the implementation, Product development and/or support of a Back-Office system primarily post-trade processing, Cross-Asset Accounting, Confirmations, Matching, Settlements, Reconciliations, Messages (SWIFT/Paper), Regulatory and Internal reporting. Domain experience in implementing software in support of any or all the following asset classes: credit derivatives, interest rate derivatives, equity derivatives, fixed income or FX.

• Strong business skills – as this is a functional position, the candidate must be very “business savvy” – ability to comfortably get along with end users on business operations will be highly valued.

What do we offer you

• Annual monetary bonus.

• An opportunity to become a Nasdaq shareholder

• Employee Stock Purchase Program Nasdaq stocks with a discount · Health Insurance Program

• Flexible working schedule and hybrid way of work

• Flex day program (up to 6 paid days off a year)

• Internal mentorship program – get a mentor or become one

• Wide selection of online learning resources, e.g., Udemy and Calypso Learning Services (CLS)

Come as you are

Nasdaq is an equal opportunity employer We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

Nasdaq is a global provider of trading, clearing, exchange technology, listing, and company services. As the creator of the first electronic stock market, its technology powers over 100 marketplaces across 50 countries and supports more than 4,000 listings worth about $12 trillion. To learn more, about our business visit, business.nasdaq.com. Check out more about our Life at Nasdaq.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.