Senior Special Executive (UI & UX) at State Bank of India

Position : Senior Special Executive (UI & UX) at State Bank of India

Last Date to apply :

Contract Period: 5 Years

Location: Mumbai

Age (As on ): Minimum- 28 Years - Maximum- 37 Years

BASIC QUALIFICATION (AS ON )

Mandatory:

Bachelor of Design/ B.Tech/ B.E. in Computer Science/ Computer Science & Engineering/ Software

Engineering/ Information Technology/ Electronics/ Electronics & Communications Engineering or Equivalent Degree in above specified disciplines with minimum 50% score.

or MCA

or

M. Tech/ M. Sc in Computer Science/ Computer Science & Engineering/ Information Technology/ Software Engineering/ Electronics/ Electronics & Communications Engineering or Equivalent Degree in above specified disciplines.

(From a University/ Institution/ Board recognized by Govt. Of India/ approved by Govt. Regulatory Bodies).

OTHER QUALIFICATION (AS ON

Mandatory Certifications: (Valid as on )

Anyone of the UX certifications:

- Human Factors International (HFI): Certified Usability Analyst (CUA)

- Human Factors International (HFI): Certified Experience Analyst (CXA)

- Nielsen Norman Group (NNG): UX Certification:

- Interaction Design Foundation (IDF): UX Design Certification - Google UX Design Professional

Certificate

WORK EXPERIENCE (POST-BASIC QUALIFICATION) (AS ON )

Mandatory:

Minimum Experience: 5 Years experience in e-Commerce/ Banking Industry/ Fintech Company/ Information Technology or a consumer-facing company.

Relevant Experience: Out of 5 Years, at least 2 years of experience in User Experience (UX).

SPECIFIC SKILLS

i. Good knowledge of UX Design software (e.g. Figma, Adobe XD etc.)

ii. Good to have coding knowledge (HTML, CSS, JavaScript)

iii. Ability to interpret data, identify trends, and use insights to improve the user experience.

iv. Design Portfolio

Job Profile:

Lead UX design for journeys and flows

Create wireframes, personas, and information architecture.

Support usability testing and prototyping

Refactor existing flows based on user insights.

Provide design mentorship to junior UX team members

Support research planning, execution, and synthesis

Tag friction points from analytics tools and user feedback

Maintain research libraries and insight dashboards.

Support documentation for internal design reviews.

KRAs:

Review visual design / prototype of new proposed digital journey or enhancement in existing journeys to ensure that these are aligned with Banks design system.

Conduct UAT & CUG testing of proposed new journeys or enhancements in existing journeys with respect to visual design / prototype.

Arrange for periodic UI/UX audit of all the customer facing digital interfaces of the Bank and suggest changes for enhancement to achieve consistency in design and experience.

Suggest enhancements about UI/UX issues to respective BUs/Departments and keep engaged with BUs/Departments till closure.

Analyze app/website related user feedback received from different channels from UI/UX perspective.

Gather insights from available data like business numbers and hits to justify the user flow in visual design/prototype and suggest enhancement, if any.

Monitor and review customer communication template of Email, SMS, In App notification, In App banner and website banner for consistency across all customer communications.

Conduct primary and secondary research related to best practices followed across industry for seamless user experience and engagement and share insights with different stakeholders for implementation.

Annual CTC Range: Upto Rs 40 Lacs (Fixed Pay 90% of CTC ; Variable Pay 10% of CTC)

Annual Increment Band: Up to 10%

Contact : Karuna on /