Senior Software Engineer - Test

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.

About Team: 

The AI Platform team is responsible for developing the foundational services that enables AI/ML use cases in production. They are responsible to build a scalable, robust platform that allows the Applied AI team to independently configure and deploy AI solutions through the self-service capabilities.  The platform is designed to be cloud-neutral, with a modular architecture, readiness to handle FW scale, and a focus on adopting new technological advancement, all while ensuring production readiness in line with Freshworks AI strategic goals.

About Role:

Involved in every phase of SDLC, Senior SETs at Freshworks, are in complete ownership of the testing component of the organization’s cutting-edge projects. Interfacing very closely with developers, they provide expertise in the planning, constructing, execution, and successful deployment of programs and products. In the landscape of challenging and competitive product markets that demand high reliability, a SET is responsible for developing and integrating test algorithms, test cases, and automation scripts and uncovering potential bugs, before anyone else can. They also ensure the product is secure and scalable by checking security and performance testing and contribute to product continuous Integration and deployment. All of our Senior SETs are highly responsive, flexible, and adapt to succeed, all within an open collaborative peer environment, solving problems in insightful ways. 

Responsibilities:

• Participate in Planning meetings and provide Testing estimations for Manual and Automation
• Work closely with Product Stakeholders, Analyze requirements, design and review detailed test plan and Test cases and execute them
• Understands the flow of code and how it interacts with different components and provide better Test coverage
• Develop and execute automation scripts for newly developed features
• Modify existing framework to augment feature testing needs
• Continuously monitor automation test results and ensure no random test failures in automation
• Identify the cross-browser / platform impacts during the planning phase and ensure high test coverage
• Identify quality assurance process gaps and suggest actions for improvement 
• Ensures Zero defect leakages
• Contribute Non-functional Testing aspects - Performance, Security, and Translation 
• Work closely with the Development team and ensures code is delivered with high code coverage
• Add Test hooks to improve Test and Automation Coverage
• Contribute to continuous Integration and Continuous Deployment

• 4-7 yrs of experience in automation and functional testing
• Passionate about QA and breaking software systems
• Knowledge of Software Testing concepts and methodology
• Understanding of Web fundamentals (HTML, JavaScript, CSS, Server Side Programming and Database)
• Good programming skills (Java / Ruby / Python / Node. js / JavaScript)
• Object-Oriented Programming concepts
• Knowledge of Test Automation approaches and frameworks
• Hands-on experience in selenium UI and API Automation
• Understanding of Performance and Security Testing
• Knowledge of any performance Testing Tools (Jmeter / Loadrunner / Gatling )
• Understanding of Continuous Integration and Continuous Deployment

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.