Senior Software Engineer - Systems

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

At Freshworks workflow engine as a service, we are passionate about helping product teams connect their users with what matters most in milliseconds! Providing a first-class experience at scale is a challenging endeavor: users expect to find, in the blink of an eye, highly relevant items with little to no effort. The core workflow engine as a service platform’s offering relies on a rock-solid Search engine, whose efficiency, configurability and stability made the fame of workflow engine platform in Freshworks. This platform is called to support data several orders of magnitude larger than what it currently handles. Today, the platform needs you to make it scale further, and to make it faster, smarter, more powerful.

• 3-7 years of Experience in programming with expertise in data structures and algorithms.
• Experience in troubleshooting complex distributed systems such as Kafka or conductor or N8N or Orkes or any Pub/Sub services. and finding failure scenarios.
•  Expertise in Golang and/or Java and understanding of how it impacts
  performance/reliability of applications.
• Deep understanding and practical experience of Elasticsearch/Solr stack
• Extensive experience of designing complex solutions, data pipelines and microservice architecture in production environments
• Experience working with large datasets and high traffic
• Rigor in high code quality, automated testing, and other engineering best practices
• Experience at our current stage and beyond (high growth, lots of change and building internal infrastructure).

• Experience in Kubernetes
• Expertise in Datastores - Postgres, MySQL, Elasticsearch
• Hands on k8s is a big plus
• Sensitivity to Site Reliability Engineering
• Skilled communicator and have a proven record of leading work across disciplines.
• Solid understanding of the Software as a Service (SaaS) model

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.