Senior Software Engineer - Site Reliability

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.There’s another option. Freshworks. With a fresh vision for how the world works.At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.Fresh vision. Real impact. Come build it with us.

SRE team includes expert Software and System engineers who are custodians of
Availability, Scalability and Performance of the SaaS products.
We build tools and frameworks to monitor, load test and sometimes build full platform
features that other products' use. We undertake architecture reviews and help the individual
product teams to identify performance bottlenecks.
We tend to look at the application from a system perspective bottom up rather than
top-down.
Our engineers have the freedom to pick the challenges that they work on and own the task
to completion.

● Design, write, and deliver software to improve the availability, latency, and efficiency of
Freshwork’s Products & Platforms.
● Manage availability, latency and performance of mission critical services and build
automation to prevent problem recurrence.
● Independently determine and develop architectural approaches and Infrastructure
solutions.
● Define strategy, vision, and roadmap to develop CI/CD, Application hosting, Security and
Compliance standards and guidelines across Freshworks.
● Drive blameless postmortems for large scale incidents.
● Define and drive automation and orchestration strategies.
● Strategize cost optimization across Freshworks Cloud environment.

• 4–7 years of experience in Site Reliability Engineering, DevOps, or Software Engineering roles.

• Strong programming/scripting skills in Python or Go.

• Hands-on experience with cloud platforms such as AWS, GCP, or Azure.

• Deep understanding of SRE principles, including SLIs/SLOs, reliability metrics, and incident response.

• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, Datadog, ELK, OpenTelemetry).

• Solid experience with infrastructure automation tools like Terraform, Ansible, or Pulumi.

• Strong knowledge of Linux systems, networking, and containerization (Docker, Kubernetes).

• Experience with CI/CD pipelines and version control (e.g., GitHub Actions, Jenkins, GitLab CI/CD).

• Strong analytical and problem-solving skills with a proactive and ownership-driven mindset.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.