Senior Site Reliability Engineer

Role: Site Reliability Engineering (SRE)

Location: Bangalore (Hybrid)

Duration: Full Time

This is a senior role with development skills. Must have strong CI/CD pipelines experience.

The expected deliverables for this Role are:

1. Development and Management of CI/CD and IaC Pipelines:

o Build, enhance, and maintain automated pipelines to support infrastructure deployment and maintenance for CX platforms.

2. AWS Environment Management:

o Ensure stability, scalability, and compliance of AWS environments supporting the CX Cloud.

3. Automated Defect Remediation Solutions:

o Deliver automated systems for defect discovery, analysis, and remediation to improve infrastructure reliability and reduce manual intervention.

4. Defect Resolution Process:

o Maintain a consistent, reusable, and efficient defect remediation workflow, including updating status and documentation in Jira and CDETS.

5. Pipeline Implementation Using Specific Tools:

o Create and manage GitHub Actions workflows.

o Create and manage CloudBees CDRO pipelines using JavaScript and/or Groovy.

6. Reporting and Documentation:

o Provide scheduled reports (weekly status, progress updates, quality reviews).

o Deliver solution documentation, knowledge transfer materials, and any training related to defect remediation workflows.

7. Service Level Compliance:

o Meet agreed service levels for timeliness (delivery of user stories/defects within weekly cycles) and quality (less than 10% defect rate in delivered work).

The work product for this role will include:

1. Automated CI/CD and IaC Pipelines:

Fully developed and operational pipelines built using GitHub Actions and CloudBees CDRO, enabling automated deployment and maintenance of infrastructure.

2. AWS Environment Configurations and Management:

Documentation and configurations ensuring AWS environments are stable, scalable, and compliant with best practices.

3. Defect Remediation Solutions:

Automated tools and scripts that detect, analyze, and resolve infrastructure defects, integrated with Jira and CDETS for tracking and status updates.

4. Technical Documentation:

o Solution designs and architecture documents.

o Defect remediation procedures.

o Knowledge transfer materials and training documentation for ongoing maintenance.

5. Status Reports and Metrics:

Regular (weekly/monthly) progress and performance reports detailing completed tasks, SLA adherence, defect resolution rates, and pipeline health.

6. Updated Jira/CDETS Records:

Detailed logs, comments, and attachments documenting each requests lifecycle from discovery through remediation and validation.

Summary: the work product is a combination of automated infrastructure tooling, operational cloud environment management, defect remediation deliverables, and comprehensive documentation and reporting to support SRE teams.