SENIOR SHIFT MANAGER

1.      Supervise and coordinate activities of workers in assigned gaming areas.

2.      Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons.

3.      Plan and organize activities and services for guests in hotels/casinos. May address service complaints

4.      Resolve customer or employee complaints.

5.      Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.

6.      Report customer-related incidents occurring in gaming areas to supervisors.

7.      Explain and interpret house rules, such as game rules or betting limits, for patrons.

8.      Greet customers and ask about the quality of service they are receiving.

9.      Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.

10.   Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.

11.   Perform paperwork required for monetary transactions.

12.   Evaluate workers' performance and prepare written performance evaluations.

13.   Monitor stations and games and move dealers from game to game to ensure adequate staffing.

14.   Establish and maintain banks and table limits for each game.

15.   Monitor patrons for signs of compulsive gambling, offering assistance if necessary.

16.   Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.

17.   Determine how many gaming tables to open each day and schedule staff accordingly.

18.   Record, issue receipts for, and pay off bets.

19.   Provide fire protection or first-aid assistance when necessary.

20.   Interview, hire, or train workers.

21.   Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins.

22.   Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.

23.   Establish policies on types of gambling offered, odds, or extension of credit.

24.   Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.

25.   Communicating with Supervisors, Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

26.   Performing for or Working Directly with the Public - Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

27.   Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

28.  

About Company

Deltin is a hospitality and entertainment company operating luxury casinos, resorts, and gaming destinations in India. The brand is known for offering an exclusive and premium gaming experience, providing a range of casino games, entertainment options, and five-star accommodations.

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