Senior ServiceNow SAM Pro Consultant

Role Overview:

As a Senior SAM Pro Consultant, you will lead the end-to-end delivery of complex Software Asset Management solutions. You will be responsible for transforming raw data into actionable license positions, navigating complex vendor audits (Microsoft, Oracle, IBM, etc.), and maturing the SAM practice for enterprise-scale clients.

Key Responsibilities:

Architect & Implement: Lead the full lifecycle implementation of the ServiceNow SAM Pro module, including plugin activation, integration with discovery sources, and dashboard customization.

License Modeling: Configure complex licensing models (Per Core, Per User, PVU/RVU) and manage Software Entitlements, Models, and Discovery Maps.

Optimization: Identify cost-saving opportunities through license recycling, removal of unallocated software, and contract renegotiation strategy.

Integration Lead: Architect integrations between ServiceNow and third-party tools (SCCM, Jamf, Intune) or SaaS portals (O365, Adobe, Salesforce).

Strategic Advisory: Guide stakeholders through "Effective License Position" (ELP) reports and provide audit defense strategies.

Mentorship: Act as the technical authority for junior developers and business analysts within the ITAM/SAM space.

Technical Qualifications:

Experience: 8-10+ years of IT experience, with a minimum of 5+ years dedicated specifically to ServiceNow SAM Pro.

Platform Mastery: Deep knowledge of the ServiceNow CSDM (Common Service Data Model) and CMDB relationships.

Discovery Expertise: Strong understanding of ServiceNow Discovery, Service Mapping, and how they populate the software installation tables.

Scripting: Proficiency in JavaScript, Business Rules, Script Includes, and Flow Designer within the ServiceNow ecosystem.

Mandatory Certifications:

Certified System Administrator (CSA) & Certified Implementation Specialist (CIS) SAM (Required)

Soft Skills:

The "Consultant" Edge: Ability to explain "The Why" to C-suite executives, not just "The How" to developers.

Analytical Mindset: You enjoy the "detective work" of reconciling messy data sets into a clean compliance report.

Project Leadership: Experience leading workshops and gathering requirements in an Agile/Scrum environment.