Senior Servicenow Project Manager

About Aelum Consulting

Aelum Consulting is a ServiceNow Premier Partner, specializing in ServiceNow consulting, implementations, and managed services. We help organizations streamline operations, improve service delivery, and drive digital transformation using the ServiceNow platform. Our teams work closely with global clients, delivering scalable and high-quality ServiceNow solutions across industries.

Role Overview

We are seeking an experienced ServiceNow Project Manager to lead and manage end-to-end ServiceNow implementation and transformation projects. This is a client-facing role in a consulting environment, requiring strong delivery ownership, stakeholder management, and solid understanding of ServiceNow modules and project execution.

Key Responsibilities

• Lead ServiceNow projects from planning to go-live and post-implementation support
• Manage delivery across ServiceNow modules such as ITSM, ITOM, HRSD, CSM, GRC, and custom applications
• Own project plans, timelines, budgets, risks, and dependencies
• Act as the primary point of contact for clients and internal stakeholders
• Manage scope changes, risks, and escalations effectively
• Ensure quality delivery, governance, and smooth transition to hypercare/support
• Support user adoption and change management activities

Required Experience & Skills

• 10+ Years of overall experience in which 5+ years of project management experience, preferably in IT services or consulting
• Hands-on experience managing ServiceNow implementation or transformation projects
• Strong understanding of ServiceNow delivery models (Agile / Waterfall)
• Excellent communication, stakeholder management, and conflict resolution skills
• Experience working with cross-functional and distributed teams

Qualifications

• Bachelors degree in Business, Engineering, IT, or related field
• PMP / PRINCE2 / ServiceNow certifications are a plus