Senior ServiceNow Implementation Specialist

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​ServiceNow Implementation Specialist

Are you pro in ServiceNow and passionate about outstanding customer experience?

In Tietoevry Tech Services, we modernize our customers IT landscape to drive efficiency, agility and innovation, and to realize their digital ambitions. Our customers are large Nordic organizations operating in various industries as well as in the public sector. Our aim is to become the market leader in the Nordics and the first choice for our customers’ business renewal. ServiceNow is one of the leading IT Service Management platforms and a focus area for Tietoevry in the Nordic market.

We are now looking for ServiceNow Implementation Specialists / Developers to implement ServiceNow in client facing roles.

Key responsibilities involved,

o   Implement ServiceNow modules ITSM and HR for our customers.

o   Able to implement integration using REST API or any other standard integration platforms available.

o   Contribute as ServiceNow developer in projects ranging from simple to complex.

o   Analyze and resolve production issues around implemented solution based on ServiceNow.

o   Handle code migration from development to test to production instances of ServiceNow.

o   Support end users with queries around ServiceNow based implemented solution.

We expect you to have,

o   Certified ServiceNow Administrator with preferably ITSM Implementation Specialist

o   Minimum 3 years of real experience in ServiceNow developer / support role

o   Strong technical knowledge about ServiceNow ITSM module

o   Candidates with ServiceNow HR module knowledge are preferred.

o   Proven track record working in ServiceNow platform as technical consultant.

o   Analyses and improves current implementation and solutions. Is able to explain and present new ideas and solutions.

o   Prior exposure or working with international teams located in Europe and India

o   Able to communicate well in English

As a person you are,

o   Demonstrated ability to communicate well with customers and within organization

o   Well-spoken, articulate and communicative

o   Self-managed and well organized

o   Natural ability to work in global environment and people

We offer,

With us, you get to make your mark in genuinely meaningful projects (for example, developing solutions including ITSM and HR modules of ServiceNow integrating with 3rd party tools).

We are a global family with Nordic heritage – low hierarchy, respect, trust, open and honest communication are essential part of our culture. With us, you will work with diverse team of experts in an inclusive environment where everyone is appreciated.

Additional benefits,  

ServiceNow trainings and certifications

Short/long term onsite opportunity to work in European countries with customers

Perfect work-life balance

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)