Senior Servicenow Developer

Job Title: Senior ServiceNow Developer – CSM

Experience: 6+ Years

Location: Anywhere in India

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Job Summary:

We are looking for a highly skilled and experienced ServiceNow Developer with over 6+ years of hands-on expertise in developing and customizing solutions on the ServiceNow platform, with a strong focus on CSM Module. The ideal candidate will work closely with architects, product owners, and cross-functional teams to deliver high-quality ServiceNow solutions aligned with business needs.

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Key Responsibilities:

• Design and implement scalable ServiceNow solutions across CSM, ITSM, ITOM and custom applications while ensuring security, compliance, and performance.
• Manage data migration and customer onboarding experience from legacy applications to the ServiceNow / SaaS stack.
• Collaborate with stakeholders to translate business requirements into technical solutions and provide strategic platform guidance.
• Drive project timelines, track milestones, and ensure successful delivery of implementations in alignment with business objectives.
• Develop workflows, business rules, UI policies, and integrations using REST, SOAP, MID Server, and automation tools like Flow Designer and Integration Hub.
• Define architecture standards, governance models, coding best practices, and CI/CD pipelines for efficient ServiceNow development and deployment.
• Mentor developers, conduct code reviews, and oversee technical assessments to ensure quality and adherence to best practices.
• Stay updated on ServiceNow innovations, recommend enhancements, and engage with the ServiceNow community for continuous improvement.
• Possess strong expertise in ServiceNow scripting, integrations, CSM, CMDB, ITIL frameworks, cloud computing, and enterprise IT landscapes.
• Possess a strong understanding of project management principles, ensuring work is structured around key milestones, timelines, and deliverables.
• Experience with Telco or Order Management is a plus.

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Preferred Qualifications:

• Any Bachelors/Masters degree(BE/BTech/ME/MTech)
• ServiceNow Certified System Administrator (CSA) - Preferred
• Certified Implementation Specialist (CIS) in ITSM or ITOM  - Preferred
• Experience working in large enterprise environments is desirable

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Soft Skills:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to work both independently and as part of a team
• Self-motivated with a passion for learning and growing in the ServiceNow ecosystem

Competencies