Senior ServiceNow Developer

Tezo is a new generation Digital & AI solutions provider, with a history of creating remarkable outcomes for our customers. We bring exceptional experiences using cutting-edge analytics, data proficiency, technology, and digital excellence.

Job Description

We are looking for a highly skilled Senior ServiceNow Developer with 7+ years of hands-on experience in designing, developing, and implementing ServiceNow solutions. The ideal candidate should have strong expertise in ITSM, CMDB, Integrations, Scoped/Custom Applications, and Service Portal, along with deep scripting knowledge and experience in scalable enterprise implementations.

Key Responsibilities

• Design, develop, and customize ServiceNow applications based on business requirements.
• Lead and implement solutions across ITSM modules (Incident, Problem, Change, Request, Knowledge).
• Design, configure, and maintain CMDB with strong understanding of CI classes, relationships, and integrations.
• Develop custom scoped applications, workflows, and automation using Flow Designer and Integration Hub.
• Build and manage integrations using REST, SOAP, Integration Hub spokes and scripted APIs.
• Develop and maintain Service Portal pages, widgets, and UI components.
• Perform advanced server-side and client-side scripting using: Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions and Glide APIs
• Ensure performance optimization, security best practices, and adherence to ServiceNow development standards.
• Provide technical guidance, code reviews, and mentoring to junior developers.
• Collaborate with architects, stakeholders, and external vendors during solution design and delivery.
• Support ServiceNow upgrades, releases, and platform governance.

Required Skills & Qualifications

• 7+ years of hands-on ServiceNow development experience.
• Strong experience in:
• ITSM
• CMDB & CSDM concepts
• Integrations (REST, SOAP, Integration Hub)
• Custom application development
• Service Portal
• Excellent server-side and client-side JavaScript scripting skills.
• Strong experience with Integration Hub, Flow Designer, and asynchronous processing.
• Experience with ACLs, roles, data security, and performance tuning.
• Good understanding of ServiceNow best practices, SDLC, and Agile methodologies.
• Strong problem-solving, debugging, and analytical skills.

Good to Have

• ServiceNow certifications (CSA, CAD, CIS ITSM, Integration Hub).
• Experience working in large enterprise or multi-instance environments.
• Exposure to upgrade planning and technical debt remediation