Senior ServiceNow Business Analyst

Job Title: Senior ServiceNow Business Analyst

Location: Hyderabad / Bangalore (Hybrid / WFO as per client requirement)

Experience: 68 Years (STRICTLY)

Employment Type: Permanent

Notice Period: Immediate to 30 Days

About the Company

Our client is a leading global IT services and consulting organization, delivering digital transformation, IT modernization, and enterprise solutions across multiple industries. With a strong focus on ServiceNow implementations, they partner with global clients to align IT services with business outcomes.

Job Description

Lead requirement gathering, analysis, and functional solutioning for complex ServiceNow implementations

Act as a liaison between business stakeholders, service managers, and technical teams

Conduct workshops and stakeholder meetings to define current and future state processes

Create and maintain user stories, acceptance criteria, and product backlogs across ServiceNow modules

Collaborate closely with development and QA teams to ensure accurate requirement implementation

Plan, manage, and support User Acceptance Testing (UAT) including defect resolution

Develop functional specifications, process maps, training materials, and business readiness documents

Drive process improvements and contribute to BA standards and best practices

Mandatory Skills

68 years of overall experience as a Business Analyst

Minimum 4 years of hands-on experience in ServiceNow projects

Strong knowledge of ITSM processes

Experience with additional ServiceNow modules (GRC, Reporting, etc.)

Expertise in writing user stories, acceptance criteria, and functional specifications

Hands-on experience working in Agile / Scrum environments

Strong stakeholder management, communication, and presentation skills

ServiceNow CSA certification (Preferred)

Important Note (Please Read Before Applying)