Senior Service Strategy Lead

Google

10 - 12 years

Gurugram

Posted: 23/08/2025

Job Description

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India.

Minimum qualifications:

Bachelor’s degree or equivalent practical experience.
10 years of experience in a technical project management or a customer-facing role.

Preferred qualifications:

Experience with the rollout of large scale initiatives requiring extensive change management, leadership buy-in, implementation, and execution.
Experience in service operations.
Ability to think, plan, and execute on multiple projects simultaneously in an organized and creative way.
Ability to act as a dot connector and integrator; commitment to finding organizational synergies and operational efficiencies.
Excellent influencing skills with a track record of driving alignment across conflicting priorities and varying viewpoints.
Passion for organizing complex information to help structure decision-making processes and align stakeholders.

About the job

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Responsibilities

Lead efforts to update existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles, sample code) and ensure effective documentation of repeatable solutions.
Lead identification, execution, and sustaining of solutions based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved for one large or multiple smaller projects.
Identify trends of solution issues across users/partners/clients and collaborate with internal teams to mitigate risks in the future.
Lead the development of technical or nontechnical solutions based on user/partner/client business objectives that are compliant with legal.
Define business opportunities, product gaps, and develop long-term solution goal and strategy in collaboration with cross-functional and cross-organizational teams and influence the direction and priority of business outcomes or technical product features.

About Company

Google is a multinational technology company founded in 1998 by Larry Page and Sergey Brin. It is best known for its search engine but also develops products and services in areas like online advertising (Google Ads), cloud computing (Google Cloud), operating systems (Android, Chrome OS), web browsers (Chrome), and consumer electronics (Pixel devices, Nest). Google is a subsidiary of Alphabet Inc., its parent company formed in 2015. It plays a major role in shaping the internet, AI, and digital innovation globally.