Senior Service Manager

Wipro

5 - 10 years

Mumbai

Posted: 3/23/2025

Job Description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Job Role & Responsibility/Designation

Quality and Process Excellence Consultant

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Delivery Process/ Function Name

Quality

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Education:

Graduate in any stream
Green Belt/ Black belt certified

Required Experience

5+ years of work experience
Total work experience of 5 years or more (after Graduation in any discipline)
Relevant / industry work experience of 3 years or more
Maximum experience should not exceed 8 years.
Hands on experience of mentoring and doing Green Belt /Black Belt Six Sigma Project
Experienced in managing multiple project teams simultaneously

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Skills ( Must Have)

Problem solving tools/ analytical skills Â·
Excellent communication / interpersonal, facilitation skills Â·
High energy level, confident, assertive and team player

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Senior Service Manager( Certified Black Belt- Business Excellence(Quality)

The Ops & Quality Sr. Service Manager supports aligned BU business partners in effectively managing and improving operational performance & in meeting their productivity goals through a culture of continuous improvement.

High Level Responsibility area

Facilitates / Leads improvement projects based on Lean / Six Sigma methodology.
Provides analytics support to Business Leaders both onshore and offshore.
Drives a continuous improvement culture
Manages the innovation/ idea generation platform “MERCURI”
Facilitates Process Improvement trainings
Supports the business with Quality/Operational excellence initiatives.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About Company

Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.

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