Senior Salesforce CPQ Production Support Engineer

Role Summary

We are looking for asenior-level Salesforce professionalwith strong experience inproduction support environments, particularly withinSalesforce CPQ and Billingecosystems. This role is not just about ticket resolution it requires someone who cananalyseoperational inefficiencies, design sustainable solutions, and drive measurable reduction in manual effort and production incidents.

The ideal candidate combinesdeepknowledge of CPQ, Billing andtechnical capability (Apex + platform knowledge)with astrong ownership mindsetand the ability to independently drive improvements in a high-pressure support landscape.

Key Responsibilities

• ProvideL2/L3 production supportfor Salesforce CPQ and Billing systems
• Investigate and resolve complex issues related to:
• Missed billing
• Incorrect billing
• Delayed billing
• Pricing and invoicing discrepancies
• Design and implementreconciliation mechanismsto ensure billing accuracy and completeness
• Identifygaps in current operational processesand propose automation or system-driven solutions
• Reduce dependency on manual tracking, reconciliation, and reporting
• Develop tools, scripts, or platform solutions to improve operational visibility
• Partner with business, finance, and operations teams to understand billing risks and control points
• Driveroot cause analysis (RCA)and implement preventive fixes, not just reactive solutions
• Maintain system stability while continuously improving efficiency
• Document processes, controls, and technical solutions for long-term sustainability

Required Technical Skills

• Strong experience inSalesforce platform(8+ years)
• Hands-onexpertisein:
• Apex development
• Triggers, batch jobs, asynchronous processing
• Data validation and automation logic
• Experience working onSalesforce CPQ
• Experience supportingSalesforce Billingor revenue/billing systems
• Strong understanding of:
• Order-to-Cash lifecycle
• Billing flows, invoicing, and financial data dependencies
• Experience in data analysis, reconciliation, and exception handling
• Familiarity with integration troubleshooting (APIs, middleware, data sync issues)

Operational & Functional Expectations

• Experience inproduction support projectswith tight SLAs
• Ability to balanceincident managementandlong-term platform improvements
• Strong analytical skills to detect systemic issues behind repeated incidents
• Experience designing operational dashboards ormonitoringframeworks
• Exposure to finance/billing controls or audit-driven environments
• Prior experience stabilizing or transforming a high-volume support project
• Proven experience in reducing operational workload through:
• Automation
• Controls
• Monitoring frameworks

If interested, please share your resume at hiring@growtharc.com