Senior Salesforce Business Analyst

1. Business Analyst (BA)

Responsibilities

• Gather and document business requirements from stakeholders.
• Translate business requirements into functional specifications for Salesforce solutions.
• Conduct backlog analysis and prioritization to ensure alignment with project goals.
• Collaborate with Salesforce Admin and developers to ensure requirements are met.
• Perform data readiness checks and manage data redundancy and duplication.
• Define knowledge categories and topics for Salesforce Knowledge.
• Conduct user journey preparations and user story reviews.
• Assist in data modeling and ensure data integrity.
• Develop and maintain technical documentation for business processes and requirements.
• Facilitate workshops and meetings with stakeholders to gather requirements and provide updates.
• Ensure best practices in business analysis and requirements gathering are followed.
• Provide support during testing and deployment phases to ensure business requirements are met.
• Highlight and manage risk areas in the solution proactively, committing to seeing issues through to completion.

Qualifications

• Minimum 8 years of experience as a Business Analyst in Salesforce projects.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Knowledge of Salesforce Service Cloud and Experience Cloud.
• Familiarity with AI technologies and data management.
• Proven experience in translating business requirements into functional specifications.
• Experience with backlog analysis and prioritization.
• Ability to perform data readiness checks and manage data redundancy.
• Excellent documentation skills and attention to detail.
• Ability to facilitate workshops and meetings with stakeholders.
• Strong understanding of user journeys and user story reviews.
• Experience in data modeling and ensuring data integrity.
• Excellent leadership and management skills.

Education / Certification

• Bachelors/University degree or equivalent experience.
• Relevant certifications in Business Analysis or Salesforce (e.g., Salesforce Certified Business Analyst) are a plus.