Job Description:

Responsibilities

• Lead the gathering and documenting of business requirements from stakeholders.
• Analyze current business processes and identify areas for significant improvement and optimization.
• Develop detailed functional and technical requirements, user stories, and acceptance criteria.
• Design and create process flow diagrams, data models, and other visual representations of business processes and system architecture.
• Lead the configuration and testing of Salesforce solutions.
• Develop comprehensive training materials and user documentation for complex systems and processes.
• Provide expert-level support to users and proactively address user issues.
• Work closely with the development team to ensure requirements are understood, and solutions are implemented correctly.
• Lead and facilitate Agile ceremonies, including sprint planning, daily scrums, and sprint reviews.
• Effectively communicate information with diverse stakeholders at all levels.
• Mentor and guide junior Business Analysts.

Requirements

• 6+ years of experience working as a Business Analyst.
• In-depth experience with Salesforce declarative functionality and an understanding of when to use code.
• In-depth understanding of Sales Cloud features, opportunity management & Sales Processes.
• Strong understanding of Salesforce out-of-the-box functionality, ideally holding certifications
• Experience with Pardot and Agentforce preferred.
• Project management experience or experience leading projects.
• In-depth knowledge of Agile process and principles.
• Outstanding presentation and leadership skills, along with excellent verbal and written communication skills
• Experience working remotely and asynchronously with team members across different countries and time zones.
• Be able to manage the complexity of communications depending on the audience, whilst maintaining clarity of communication.
• Sharp analytical and problem-solving skills with excellent organizational and time management skills.
• Must be a self-starter and willing to get stuck in.
• Strong organizational skills and resourcefulness.
• Proven ability to deliver on commitments.
• Salesforce Administrator 201 Certification & Salesforce Sales Cloud Certification preferred.
• Certifications such Certified Agile Product Owner, Certified Agile Scrum Master etc would be advantageous.  

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