Senior Salesforce Admin

Responsibilities   

• You will be administrating the Salesforce implementation to support a global user base  

• Offer L2 support for the Salesforce platform 

• Support user queries and Training about new functionalities launched every month by development team.  

• Support all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings  

• Manage the data migrations and data loading request for Salesforce  

• Support of the Salesforce integration with other applications and downstream systems 

• Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development. 

• Execute salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards and reports. 

• Stay up-to-date with new Salesforce releases and evaluate new features for implementation. 

• Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog 

• Establishing best practices, maintaining documentation and suggesting improvements - as our in-house expert, we'll trust you to bring ideas on developments and new ways of working! 

Requirements 

• 5+ years of experience as a Salesforce Administrator 

• Experience working within a large, global organisation is preferred 

• Experience working in a Scrum/Agile environment 

• Experience working with CI/CD process 

• Driven to succeed with the ability to creatively problem solve  

• Negotiation skills and excellent customer service, interpersonal, communication and people engagement skills. 

• Strong analytical, planning, and organisational skills. 

• Self-motivated and able to work under initiative within a team environment, with the ability to work autonomously. 

• Positive, empathetic, and professional manner. 

• Certified Salesforce Administrator.  

• Experience with Lightning and Salesforce App development. 

• Experience with creation and management of Flows.  

• Sales Cloud certification is essential. 

• Desirable to have ITIL Foundation certificate or experience.