Senior Sales Development Representative (SDR) – Enterprise SAP & GCC Accounts

Senior Sales Development Representative (SDR)

Location: Bengaluru (Hybrid Bangalore-based candidates only)

About smartShift

smartShift is a global leader in SAP custom code transformation for SAP S/4HANA and Clean Core. We help global enterprises modernize their SAP systems using AI-powered automation that delivers secure, stable, and future-ready solutions. With 3,300+ successful transformations and over 3.5 billion lines of code converted, smartShift enables organizations to accelerate SAP innovation with confidence.

Role Overview

We are seeking a Senior Sales Development Representative (SDR) to support growth initiatives across India and APJ. This role is responsible for qualifying inbound and event-generated leads, conducting targeted outreach to Global Capability Centers (GCCs) in Indiaparticularly SAP customersand converting prospects into qualified opportunities for the sales team.

The primary objective of this role is to bring high-quality, well-qualified leads into the sales pipeline through structured qualifications, outbound campaigns, and effective CRM management.

Key Responsibilities

Lead Qualification & Inbound Management

Qualify inbound marketing leads before routing them to the Sales team.

Follow up on event badge scans and campaign responses to validate interest and fit.

Assess authority, need, and timing before converting leads into opportunities.

Maintain accurate CRM records and ensure data hygiene within HubSpot.

Targeted GCC Outreach

Identify and map India-based Global Capability Centers (GCCs), particularly SAP customers.

Research and identify key decision-makers within target accounts.

Conduct outbound outreach via phone, email, and LinkedIn.

Execute focused campaigns to generate new qualified leads.

Data Mining & CRM Utilization

Use HubSpot, ZoomInfo, LinkedIn Sales Navigator, and other tools for account research and contact enrichment.

Build, validate, and maintain contact databases.

Track outreach activities and ensure accurate reporting of lead status and pipeline progress.

Event & Marketing Collaboration

Support event setup, coordination, and post-event follow-ups.

Assist with LinkedIn posting and social media engagement related to campaigns and events.

Collaborate with marketing to improve outreach effectiveness.

Required Experience & Skills

58 years of experience in Sales Development, Inside Sales, or Business Development (B2B technology preferred).

Proven experience in lead qualification, inbound handling, and outbound prospecting.

Strong communication skills with the ability to engage senior stakeholders.

Hands-on experience with CRM tools such as HubSpot (preferred), Salesforce, or similar platforms.

Experience using ZoomInfo, LinkedIn Sales Navigator, and other data enrichment tools.

Tech-savvy and comfortable leveraging social media for prospect engagement.

Self-motivated, proactive, and performance-oriented.

Must be based in Bengaluru.

Preferred Background

Experience engaging enterprise accounts or Global Capability Centers (GCCs).

Exposure to SAP ecosystem or IT services environment (good to have).

Previous titles may include Senior SDR, Inside Sales Executive, Business Development Executive/Manager, or similar roles.

Success in This Role

Consistent qualification and conversion of inbound and event-generated leads.

Effective outreach into GCC SAP customer accounts.

Clean CRM data and structured lead tracking.

High-quality opportunities handed over to the Sales team.