Senior Sales & Client Management

Job Title: Senior Sales & Client Management

Experience Required: Minimum 5+ Years

Location: Kochi (or specify)

Employment Type: Full-time

Job Summary

We are seeking an experienced Sales & Client Management Manager who will be primarily responsible for converting qualified leads generated by the marketing team (online and offline) into paying clients. The role involves end-to-end sales ownershipfrom lead engagement and closure to long-term client relationship management and account growth.

Key Responsibilities

Lead Conversion & Sales Closure

• Actively engage and convert online and offline leads generated by the marketing team into confirmed clients.
• Follow up on inbound leads from digital campaigns, events, referrals, walk-ins, and partnerships.
• Understand client requirements and propose suitable solutions/services.
• Conduct sales meetings, product/service presentations, and negotiations to close deals.
• Ensure timely follow-ups and maintain a high lead-to-conversion ratio.

Client Management & Relationship Building

• Serve as the single point of contact for assigned clients post-conversion.
• Build and maintain strong, long-term client relationships to ensure retention.
• Coordinate with internal teams to ensure smooth onboarding and service delivery.
• Handle client queries, concerns, and escalations professionally.

Account Growth & Retention

• Identify upselling and cross-selling opportunities within existing clients.
• Conduct periodic reviews to understand client satisfaction and future needs.
• Ensure repeat business and referrals from existing clients.

Reporting & Coordination

• Maintain accurate records of leads, conversions, and client interactions in CRM systems.
• Track lead status, conversion rates, and revenue generated.
• Share feedback with the marketing team to improve lead quality and campaign effectiveness.
• Prepare weekly and monthly sales performance reports for management.

Required Skills & Qualifications

• Minimum 5+ years of experience in sales, lead conversion, and client management.
• Strong experience in handling inbound leads and closing deals.
• Excellent communication, persuasion, and negotiation skills.
• Ability to work closely with marketing teams and follow structured sales processes.
• Strong time management and follow-up discipline.
• Proficiency in CRM tools and MS Office.

Preferred Qualifications

• Experience in professional services, finance, recruitment, education, or consulting industries.
• MBA or equivalent qualification in Sales / Marketing is an added advantage.