Senior Research Consultant

Act XM is a rapidly growing Customer Experience (CX) consulting firm specialising in technical and program advisory services for leading CX platforms like Zendesk and Qualtrics . As aPlatinum Qualtrics service partner and Zendesk Advanced Partner , we help organisations optimise their customer support, research and insights programs, and overall digital service experiences.

We partner with blue-chip clients across industries such as airlines, insurance, banking, finance, healthcare, aged care, telecommunications, retail, and professional services, delivering high-impact solutions tailored to each clients unique needs.

Our team is collaborative, supportive, and passionate about client success. As we continue to expand, were looking for talented, motivated people who want to grow their careers in CX consulting.

As part of Act XMs continued success we are looking to hire a Senior research Consultant to deliver insights-led, technology enabled research solutions for our clients.

About the Role

Were looking for a detail oriented, quick learning Senior Research Consultant who can foster and maintain client relationships, balance multiple complex projects, and consistently deliver high quality outcomes.

This is a client-facing role where youll manage full-service quantitative research projects end-to-end, from shaping the research approach through to delivering insight decks and dashboards that help clients make confident, data-driven decisions.

Youll work with innovative tools (including AI-enabled workflows) and the Qualtrics platform to deliver research that is customer experience focused and insight driven.

Youll be the primary day-to-day contact for clients once projects are commissioned, and youll partner closely with internal specialists and external providers to ensure successful delivery.

This is a remote role based in India , working APJ hours , partnering closely with our ANZ-based team and clients across the region.

As a senior team member, youll work with clients and internal teams to manage all aspects of study execution, guiding stakeholders through critical phases, including:

• Partner with Sales as a subject matter expert to understand real-time client research needs and shape solution approaches
• Consult with clients to understand objectives and recommend the best combination of Act XM services and Qualtrics capabilities
• Present and demonstrate Qualtrics technology and research solutions in client meetings
• Own project delivery end-to-end: timelines, scope, quality, stakeholders, risk management, and outcomes
• Build expertise in questionnaire processing and survey setup/programming in Qualtrics
• Coordinate project tasks including survey setup, sampling, translations, and coding; collaborate with survey programmers on advanced scripting when needed
• Manage data quality through in-survey checks, post-fieldwork verification, and structured data management practices
• Deliver insight-led reporting, including executive-ready insight decks that translate statistical findings into clear stories and recommendations
• Develop innovative dashboards and reporting tools, leveraging Qualtrics capabilities and automation to improve speed-to-insight
• Leverage AI tools to support analysis, insight extraction, thematic summarisation, and storytelling (with appropriate quality and methodological checks)
• Maintain deep, current knowledge of Qualtrics tools and best practices in technology-enabled research delivery

• Bachelors degree or equivalent related experience
• 5+ years experience in a market research agency, online research, quantitative research, or in-house research management (client-side)
• Strong background in brand research and customer research, with a solid understanding of quantitative research principles
• Ideally has worked within global market research or CX consulting firms , delivering insight-led research for enterprise clients.
• Proven ability to create actionable insights and produce high-quality client deliverables (including insight decks)
• Strong platform capability (e.g., Qualtrics, SurveyMonkey) and analytics/statistical tools (Excel, SPSS, Q, Survey Reporter, etc.)
• Confident client manager: professional, responsive, consultative, and solutions oriented
• Independent learner, highly motivated, and comfortable working to tight deadlines
• Excellent time management and organisational skills; able to prioritise across multiple projects
• Team player with strong attention to detail, flexibility, and resourcefulness
• Strong analytical thinking and problem-solving capability
• Comfortable in a fast-paced environment, juggling multiple workstreams while maintaining quality

Why join Act XM

• Be part of an innovative, high-growth CX consulting firm with big ambitions.
• Work with well-known brands on impactful customer experience projects.
• Learn from senior leaders and consultants who will invest in your development.
• Competitive salary + performance bonuses + strong career growth path.