SENIOR RELATIONSHIP MANAGER - SECURED & ...

Muthoot

2 - 6 years

Delhi

Posted: 27/06/2025

Job Description

Key Job Responsibilities

Deliver on Customer Acquisition through business development

•To find new micro markets and empanel good quality referral partners to scale up Micro LAP business & Gold backed secured business loan (Suvarna)

•Work in the Area assigned by the Branch Business Manager and generate leads

•Cold Calling to the potential customer base to generate business

•Daily Sales Calls as per the Plan submitted to BBM

•To find, nurture and develop excellent relationship with the Referral Partners / Connectors

Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business

•To give doorstep service to customers – at their residence or office.

•To learn the Organization’s policies, and source files as per the policy.

•To Act as the Eyes & Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager

•To Support the Customers in terms of end -to- end loan processing.

•To act as the Bridge between Customers and the Branch

•To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.

•To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health & Life.

•To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.

•Retain existing live loan customers.

Knowledge, Skills & Attributes

•Result Orientation

•Customer Service & Retention Focus

•Strong presentation skills

•Relationship Building & Stake holder Management

•Process Knowledge/ Orientation

•Cross Selling / Upselling Skills

•Business Development

•Communication Skills – Proficiency in local language and English

About Company

Muthoot Finance Ltd. is India’s largest Non-Banking Financial Company (NBFC) specializing in gold loans. Headquartered in Kochi, Kerala, the company offers a wide range of financial services including personal loans, insurance, money transfer, forex, and microfinance. Its core business is providing instant loans against gold jewellery, primarily serving the unbanked and underserved population across urban and rural India. With over 6,000 branches and a strong presence in international markets like the UAE, USA, and UK, Muthoot Finance is known for its deep-rooted trust, operational scale, and strong commitment to financial inclusion. The company is publicly listed and regulated by the Reserve Bank of India.

SENIOR RELATIONSHIP MANAGER - SECURED & ...

Muthoot

Job Description

About Company

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