Senior Quality Assurance Manager

We are seeking an experienced and strategic Technical Manager Quality Engineering & Development to lead enterprise-wide testing initiatives while managing development teams across global applications. This role requires a strong development-quality mindset with hands-on expertise in DevOps, test automation, performance engineering, and modern software delivery practices.

The ideal candidate will collaborate across Architecture, Development, Operations, QA, and Business stakeholders to establish a best-in-class Quality Engineering strategy that ensures high-quality, scalable, and reliable releases. In addition, this role will drive development best practices, governance standards, and consistent execution across teams.

Key Responsibilities

1. Quality Engineering & DevOps Leadership

• Define and implement enterprise-wide test automation and performance testing strategies.
• Integrate automation and performance testing into CI/CD pipelines (Azure DevOps).
• Establish and enforce quality gates within the development lifecycle.
• Drive shift-left testing practices and ensure early engagement in SDLC.
• Design and monitor dashboards, KPIs, and quality metrics for continuous improvement.
• Ensure lower environments stability and proper test data management.

2. Development Team Management

• Lead and manage cross-functional development teams.
• Ensure adherence to development best practices, coding standards, and architectural guidelines.
• Drive on-time delivery and accountability for commitments.
• Provide technical mentoring, coaching, and performance feedback.
• Support Agile, Waterfall, and hybrid delivery models.

3. Automation & Performance Testing

• Implement and optimize automation frameworks using tools such as:
• Selenium, Cypress, Cucumber (Gherkin)
• JMeter, LoadRunner
• Postman
• Lead performance engineering efforts for scalable enterprise applications.
• Validate release acceptance criteria across UAT and release governance processes.

4. Collaboration & Stakeholder Management

• Partner with Product Owners and Business Analysts to ensure clear understanding of user stories and acceptance criteria.
• Work closely with Project Managers and Scrum Masters for resource planning and reporting.
• Align with Architecture and Operations teams to ensure deployment and performance readiness.
• Present quality metrics and strategic insights to leadership.

5. Vendor & Offshore Team Management

• Manage blended teams consisting of internal employees and vendor partners (onsite & offshore).
• Establish performance benchmarks and accountability measures for vendor teams.
• Drive quality improvements across distributed delivery models.

6. Leadership & Culture

• Foster an inclusive, high-performance engineering culture.
• Inspire innovation and continuous improvement.
• Challenge legacy processes and introduce modern quality engineering practices.
• Ensure consistency in execution across global programs.

Required Qualifications

• 10+ years of experience in Software Quality Engineering with strong programming background.
• 4+ years in a Lead or Managerial role.
• 4+ years of experience across SDLC models (Agile, Waterfall, Hybrid).
• 4+ years experience testing web-based, multi-tier applications.
• Hands-on experience with:
• Azure DevOps deployment pipelines
• Selenium, Cypress, Cucumber, Gherkin
• JMeter, LoadRunner
• Postman
• 2+ years experience defining and analyzing software quality metrics.
• 3+ years development and management experience in Salesforce.
• Strong experience in CI/CD integration and DevOps practices.

Preferred Qualifications

• 5+ years Salesforce development and management experience.
• Experience with monitoring tools such as AppDynamics.
• Certifications such as:
• CSQA
• ISTQB
• Masters Degree (MS/MA) preferred.

Key Competencies

• Strong leadership and team-building capabilities.
• Excellent communication skills (technical and non-technical audiences).
• Strong analytical and problem-solving skills.
• High attention to detail and deadline-oriented.
• Customer-focused mindset with passion for quality excellence.
• Ability to influence and drive change across cross-functional teams.