We're Hiring: Manager - Quality Kolkata

Experience: 7+ years (BPO Industry experience mandatory )

Designation Eligibility: Only Manager & Deputy Manager

CTC: 12-14 LPA

Location: Kolkata

Shift: Rotational (24x7)

Working Days: 5

Key Responsibilities:

Drive continuous improvement for TQ and Delivery

Manage Call Quality & Client-related KPIs

Strengthen Quality Management Processes

Ensure SLA/SLO metrics are accurately captured & reported

Drive Process Control & Compliance

Improve sales & upsell metrics through quality interventions

Provide feedback, refresher, and corrective training

What We're Looking For:

Graduate in any discipline

Green Belt Certified

Mandatory banking experience with relevant quality exposure

Strong people management & analytical skills

Proficiency in MS Office & Data Handling

Ability to work in a multi-cultural, fast-paced environment

Experience in designing FMEA frameworks

Interested? Apply now!

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Senior Quality Assurance Manager