Senior Quality Assurance Analyst

About the Business Unit:

The Automotive Practice at Epsilon is a rapidly growing team, driving growth for major players in the automotive industry - from Original Equipment Manufacturers (OEMs) to dealerships across North America. Part of a 1,600-member multinational team, the practice provides the automotive worlds largest service reminder platform, alongside agency services and digital media solutions. A leader in the automotive space, the team supports over 50% of auto dealerships in North America and maintains relationships with over 280 million customers. Home to innovation and ground breaking technology, our Auto team leads the game in developing outstanding software and solutions for hyper-personalized digital marketing.

We seek a QA/QC Associate with a solid understanding of modern web-based technologies, cross-browser experience on multiple platforms and a superior eye for detail. The role will require an independent, proactive attitude in order to conceive and refine creative solutions that satisfy the demands of world-class clients and meet evolving business needs.

You will work with a highly experienced team of developers, helping to build testing processes to lead our company through an exciting period of growth. We offer competitive compensation and a comprehensive benefits package. This position is located in our Bangalore, KA office.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

• Ensure best in class email quality by implementing rigorous QA practices
• Possess stellar problem-solving skills and ability to think algorithmically
• Solid Enterprise-grade ESP experience, preferably in a B2C industry
• Executing and/or testing sophisticated campaign tactics
• Dynamic content/personalization to optimize email campaign performance.
• Understanding of technical web design skills such as HTML, CSS
• Managing multiple projects for varied partners simultaneously, in a fast-paced and results oriented environment
• Coordinate with QA/QC lead/team time to time to improve process, issue management and mentoring

Qualifications

• 5+ years of experience in Digital/Email Marketing
• Bachelor/Master's degree in area of specialty and/or experience in the field or in a related area
• Experience in Manual/Automated Testing
• Detailed understanding of HTML, CSS
• Enterprise-grade ESP experience
• Knowledge of various tools used in Email Marketing and Campaign Build Process
• Understanding of Email Life Cycle
• Excellent communication skills
• Strong problem-solving skills
• Ability to work independently, effectively manage multiple activities, and to meet quality objectives
• Proven ability to communicate effectively (oral, written and via email)
• Strong analytical, problem solving, decision-making and negotiating skills
• Good interpersonal skills: teamwork, respect, tact and discretion
• Demonstrate a positive attitude even under pressure
• Excellent attention to details

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, weve provided marketers from the worlds leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilons comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: Weve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundationshaping our culture, guiding our decisions, and uniting us in common purpose.

Epsilon is an Equal Opportunity Employer.

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.