Senior Quality Analyst

Roles and Responsibilities:

Sales Process Evaluation:

Review and assess the sales process from lead generation to deal closure.

Analyze each stage of the sales funnel to identify bottlenecks and areas for

improvement.

Ensure that sales representatives are following the established sales procedure

and guidelines.

Sales Performance Monitoring:

Monitor and evaluate sales representatives' performance through call monitoring,

sales metrics, and data analysis.

Identify strengths and weaknesses of individual team members and provide

constructive feedback for improvement.

Quality Assurance:

Conduct regular audits of sales calls, emails, and other customer interactions.

Evaluate the quality of communication, customer handling, and adherence to

company sales scripts and policies.

Provide feedback and coaching to sales representatives to enhance their selling skills

and customer engagement.

Data Analysis and Reporting:

Collect and analyze sales data, customer feedback, and performance metrics.

Prepare reports on sales performance, trends, and areas for improvement.

Collaborate with sales management to develop actionable strategies based on data

insights.

Training and Development:

Assist in the development and delivery of sales training programs.

Conduct training sessions on sales techniques, product knowledge, and customer

service.

Customer Satisfaction:

Collaborate with customer service teams to address customer complaints and issues

related to the sales process.

Identify opportunities to improve customer satisfaction and retention through sales

interactions.

Process Improvement:

Work with sales managers and cross-functional teams to implement process

improvement initiatives.

Identify opportunities to streamline sales processes and enhance sales efficiency.

Qualifications Eligibility

Any Bachelor's degree with a minimum of 2-4 years of experience in quality assurance, preferably in the ed-tech industry.

Proven experience in quality management, quality assurance, or a related field, with team handling experience.

Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve excellence.

In-depth knowledge of quality management principles, methodologies, and tools (e.g., Lean Six Sigma, ISO standards).

Excellent analytical skills and attention to detail, with the ability to analyze complex data sets and derive actionable insights.

Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and influence stakeholders at all levels of the organization.

Certification in quality management (e.g Certified Quality Manager, Six Sigma Belt) is highly desirable.