Senior Project Manager – Service Now

Responsibilities

Project Management of product-based solutions

Tracking, monitoring & reporting on project progress, quality of deliveries, budget consumption, and timelines.

Analysing, capturing, and communicating customer requirements

Writeconcept and functional design documents

Provideconsultancy to customers on Genpact Digital products

Takeresponsibility for customer satisfaction and building a long-term relationship with key customers

Qualificationsweseekin you!

Minimum Qualifications

Ability to quickly understand a client's business strategy, processes, needs and to design solutions to support it.

Experience in leading requirements gathering workshops and business analysis

Experience in writing functional design documents

Project Management skills (Risk, scope, budget, Timelines management, etc.)

Project Team leadership

Client Management skills

Relevant experience in the MS technology stack

Relevant work experience in managing complicated software projects.

Good customer facing skills including running workshops and presentation skills

Must be able to work as part of a team with minimal day-to-day supervision

Good crisis management skills.

Fluent in spoken and written English

Be smart and presentable

Ability to travel to customer sites in Europe & America

Ability to align working hours when needed to customers abroad

Preferred qualifications

Experience in Business Process Management software

Experience with BPM tools like Service Now, Appian or Remedy, etc.