Senior Project Manager Service Now

Responsibilities

Project Management of product-based solutions

Define project scope, goals, timelines, and deliverables in collaboration with stakeholders and technical teams.

Tracking, monitoring & reporting on project progress, quality of deliveries, budget consumption, and timelines.

Monitor project progress and deliver regular status updates to stakeholders.

Identify, mitigate, and manage risks and issues throughout the project lifecycle.

Enforce ServiceNow best practices and governance standards.

Provideconsultancy to customers on Genpact Digital products

Takeresponsibility for customer satisfaction and building a long-term relationship with key customers

Qualificationsweseekin you!

Minimum Qualifications

Good experience in IT project management, with focus on managing ServiceNow projects.

Ability to quickly understand a client's business strategy, processes, needs and to design solutions to support it.

Experience in leading requirements gathering workshops and business analysis

Proven track record of delivering ServiceNow modules such as ITSM, CSM, ITOM, HRSD, or custom apps.

Strong understanding of Agile and Waterfall methodologies; PMP, Scrum Master, or Prince2 certification is a plus.

Familiarity with ServiceNow platform architecture, CMDB, and modules is highly desirable.

Project Management skills (Risk, scope, budget, Timelines management, etc.)

Excellent communication, leadership, and stakeholder management skills.

Strong analytical and problem-solving abilities.

Ability to align working hours when needed to customers abroad

Preferred qualifications

Experience in Business Process Management software

Experience with BPM tools like Service Now, Appian or Remedy, etc.