Senior Project Manager (Product-Lead) — Education Applications (Daskalos)

Location: India (multi-city) • Function: Product & Delivery • Type: Full-time

Role Summary

Own end-to-end delivery of school/HE applications across multiple campuses with a strong product and solutioning lens. You’ll translate academic and operational needs into scalable processes and configurations, standardize how we implement, and drive adoption across stakeholders—domestic and international.

Key Objectives (First 9–12 Months)

• Launch repeatable, standardized playbooks for discovery → implementation → change → BAU.
  
  

• Deliver on-time, on-budget go-lives for priority campuses with < ±5% schedule/cost variance.
  
  

• Achieve ≥90% adoption of core processes (admissions, enrollment, timetable, grading, fees).
  
  

• Integrate Canvas ↔ SIS/ERP ↔ Salesforce ↔ Identity with audited data flows and RBAC.
  
  

• Establish measurable post-go-live governance (SLAs, KPIs, QBRs) and change control.
  
  

Responsibilities

Product & Solutioning

• Lead discovery, to-be process design, and configuration across HE domains: admissions, enrollment/registration, timetable, attendance, assessments/gradebook, fee & payments, library, exam/certification, alumni.
  
  

• Write lean PRDs/BRDs, user stories, acceptance criteria; manage backlog and release plans.
  
  

• Architect end-to-end application flows and integrations (APIs, ETL, SSO) across Digii Campus, Salesforce, Canvas (and ancillary tools: proctoring, LTI apps, content, payments).
  
  

• Define data models, migrations, and cutover strategies; ensure auditability and data quality.
  
  

Delivery & Governance

• Run project plans, RAID logs, change control, and cross-functional orchestration (IT infra, academics, operations, vendor SIs).
  
  

• Stand up repeatable playbooks: discovery templates, configuration checklists, UAT scripts, cutover runbooks, training kits, hypercare playbooks.
  
  

• Establish KPIs/SLAs and dashboards (time-to-launch, defect leakage, adoption, NPS/CSAT).
  
  

• Drive change management: communications, training, stakeholder alignment, and benefits tracking.
  
  

Stakeholder & Vendor Management

• Serve as single-threaded owner with international partners and domestic campus leadership.
  
  

• Lead vendor/SI delivery (SOWs, timelines, acceptance), enforce scope, and resolve escalations.
  
  

• About Company

  Emeritus is a global education platform that partners with top-tier universities to offer online degree programs, certificates, and executive education. It provides cutting-edge learning experiences in areas like business, technology, leadership, and entrepreneurship. Emeritus aims to make world-class education accessible by delivering high-quality, interactive, and flexible online learning opportunities for professionals worldwide.