Senior Project Manager

Senior PMO Team Lead 15+ years, Pune/Mumbai

Position Overview

We are seeking an experienced Senior PMO Team Lead with 15+ years of project governance, client-facing PMO operations, and team leadership experience. The ideal candidate will lead a team responsible for project gating & control, Clarity administration, Jira administration, user access governance, mailbox monitoring, and executive reporting/dashboarding. This role requires strong leadership, operational rigor, and exceptional client management skills , ensuring seamless engagement, communication, and service delivery for our client stakeholders.

Key Responsibilities

Leadership & Team Management

• Lead, mentor, and manage a PMO operations team, ensuring consistent, high-quality delivery across all PMO functions.
• Set team goals, oversee performance, and manage capacity planning and workload allocation.
• Foster a culture of accountability, continuous improvement, and service excellence.

Client Management & Stakeholder Engagement

• Serve as the primary PMO operations point of contact for client stakeholders.
• Build strong client relationships, understand business needs, and ensure PMO services align with client expectations.
• Manage escalations, conduct regular status reviews, and provide proactive updates and insights.
• Ensure timely issue resolution and maintain high client satisfaction levels.

PMO Governance & Project Controls

• Oversee project gating, lifecycle governance, and adherence to PMO processes and compliance standards.
• Ensure quality of project documentation, governance artifacts, and audit readiness.
• Track and report on portfolio-level compliance, risks, and delivery health.

Tool & Platform Administration

• Manage Clarity PPM administration including project setup, structures, allocations, timesheets, and workflows.
• Oversee Jira administration , including workflow configuration, permissions, boards, and tool optimization.
• Maintain data accuracy, enforce standards, and drive best practices across PMO tools.

User Access Management

• Govern user provisioning, deprovisioning, and periodic access reviews for Clarity, Jira, shared mailboxes, and associated systems.
• Ensure compliance with internal security standards and audit requirements.

Operational Support & Monitoring

• Oversee PMO shared mailbox operations ensuring timely triage, responses, and SLA adherence.
• Act as escalation point for tool incidents, operational issues, and process gaps.

Reporting & Dashboarding

• Lead creation and enhancement of dashboards, KPIs, metrics, and executive-level reporting.
• Ensure accuracy, consistency, and automation across reporting workflows.
• Provide insights and trend analysis to support client leadership in decision-making.

Continuous Improvement

• Identify operational inefficiencies and drive enhancements to PMO processes, reporting, and tools.
• Lead initiatives aimed at increasing PMO maturity and operational excellence.

Qualifications & Experience

• 15+ years of experience in PMO operations, governance, and portfolio management.
• 57+ years of team leadership experience in PMO or program operations roles.
• Mandatory hands-on experience with Clarity PPM and Jira administration.
• Strong understanding of project lifecycle governance, gating controls, and PMO standards.
• Advanced skills in reporting and dashboards (Excel, Power BI, Tableau, or equivalent).
• Experience in user access management processes and compliance frameworks.
• Proven ability to manage client relationships, lead discussions, and handle escalations effectively.

Mandatory Certifications

• PMP (Project Management Professional) Required
• ITIL Foundation Good to have
• Agile Certification (CSM, SAFe Agilist, PMI-ACP, or equivalent) Good to have

(Additional PMO, Agile, or tool-specific certifications are a plus.)

Soft Skills

• Strong client management and stakeholder communication skills.
• Excellent leadership, negotiation, and conflict-resolution abilities.
• High attention to detail and strong process orientation.
• Ability to work under pressure and manage multiple priorities concurrently.
• Analytical mindset with a continuous improvement focus.