Job Summary
Will be responsible to lead support / development transition engagements
Responsibilities
1. Has clarity and experience on all the asks during a Transition other than KT such as Process setup automation initiation transformation assessments People Transition etc.
2. Ensures the Transition related clauses in any Contractual documents are measurable attainable and reportable
3. Owns all the activities planned and scheduled during the Transition phase.
4. Indepth understanding of all Knowledge Transition Phases activities deliverables and Governance.
5. Significant liaising with Client on day to day basis on Transition Governance
6. Proactive in identifying the Risks and proposing probable mitigations to ensure the Risks are addressed upfront with minimal impact on Transition KPIs
7. Has clarity on tracking and reporting all Transition KPIs - 1) Cost 2) Schedule 3) Quality
8. Clarity on all decisions taken within Cognizant and Client end on Transition related Governance and communicate the same to intended audience within the effective timeframe.
9. Understand the working of Tools used directly or otherwise during a Transition such as ticketing tools
10. Work closely with Internal Leadership / Stakeholders to bring in ensure Risks / Issues are addressed in time
11. Work closely with Client Stakeholders and SMEs / Transition leads to ensure the transition deliverables are reviewed and signed off on time
12. Work closely with both Cognizant Delivery to ensure cutover to steady state is successful
13. If other workstreams such as process transition / people transition are in scope - work closely with the respective capabilities to ensure these workstreams are planned and executed within the agreed timelines
14. Steerhead the reporting both internally and with Client - Weekly status or Steering committee reports
15. Expertise in managing Org Level changes across the Client Org and Cognizant.
Certifications Required
PMP