Senior Program Manager, Delivery Experience - Cart Building and Consolidation
Amazon
5 - 10 years
Bengaluru
Posted: 11/29/2024
Job Description
The Cart Building and Consolidation team owns customer
- facing metrics on delivery experience, which are influenced by multiple teams and initiatives across Categories, Product and Operations.
The team is looking for a high impact Program Manager who can own and drive these metrics working across this diverse set of stakeholders.
Key job responsibilities
This role will entail driving a customer
- facing metric for delivery experience.
The person will need to work with partner teams across Category, Finance, Ops, Product
- both within India and globally to
(i) drive and track performance of existing initiatives and
(ii) identify and implement new initiatives, to meet the business goals
About the team
Part of the Delivery Experience vertical, we help drive customer convenience as well as profitability by helping customers identify and purchase items relevant to their needs.
We work across all relevant stakeholders (Category teams, Operations, Product) to make this possible and manage the inputs/initiatives that drive this
Basic Qualifications
- 5+ years of working cross functionally with tech and non
- tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
About Company
Amazon is a multinational technology and e-commerce company founded by Jeff Bezos in 1994. Initially focused on selling books online, it quickly expanded into a broad range of products and services, including electronics, cloud computing (via Amazon Web Services), streaming, and artificial intelligence. Amazon has revolutionized online shopping with fast delivery, personalized recommendations, and a subscription service called Amazon Prime. It is one of the world's largest and most valuable companies, with a significant impact on retail, technology, and logistics.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).