Senior Product Operations Associate

Job Description:

About ETS:

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL, TOEIC, GRE and Praxis tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

As the Senior Product Operations Associate, you will support the successful delivery and continuous improvement of an existing product by executing daytoday operations, collaborating with crossfunctional partners, and contributing to the product work plan under the guidance of the Product Operations Manager.

End-to-End Product Management & Delivery

• Contribute to the product work plan and execute assigned projects aligned to product objectives.
• Partner with Functional Centers of Excellence (FCEs) to meet Service Level Agreements (SLAs).
• Identify and recommend operational improvements to enhance product performance and user experience.
• Communicate clearly and proactively with FCEs, vendors, and partners to ensure smooth execution.

Contract & SLA Fulfillment

• Provide timely updates on daily operations and progress toward commitments.
• Support the resolution of operational issues to maintain service quality.
• Deliver against SLAs and KPIs under the direction of the Product Operations Manager.

Financial Management

• Contribute to cost estimates for product operations and enhancement efforts.
• Monitor and track productrelated expenses against budget.
• Support surplus targets through responsible cost management.
• Uphold ethical standards and comply with all applicable laws and regulations.

Experience and Skills:

• Ability to work with cross-functional teams
• Ability to provide status updates on day-to-day operations; deep understanding of SLAs and KPIs
• Ability to understand client/vendors needs and ensure that ETS is meeting those expectations
• Demonstrated understanding of product operational needs
• Escalates effectively when faced with uncertainty and / or lack of data by seeking the data necessary to guide decision-making

EDUCATION AND EXPERIENCE

• Bachelors degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.
• 5+ years of experience in administrative or project management
• Shift Time - 430 pm - 130 am
• Have to go through an Excel Assessment.