Senior Product Manager-TRANSACTION BANKING-GTS Cash

Location: Mumbai

Number of Positions: 1

Reporting Relationships: Product Head

Position Grade: M8/M9

Global Transaction Services Group is the Product & Product Sales function that provides product expertise to the various segments of Kotak Bank, spanning Consumer Bank, Commercial Bank and Wholesale Banking divisions. Products range from cash management Payments, Collections, Acquiring, Current/Escrow Account and Liquidity Management.

• Find new electronic and innovative methods in managing payment and UPI product and Customer experience.
• Enhance existing online payment solutions and expand range of payment products and services to achieve & increase revenue.
• Manage online solution platform and create enhanced control and security.
• Enhance and customize solutions that enable clients to manage their funds flow more efficiently through e-channels.
• Understand clients' needs and work on developing existing payment products to offer a better banking experience.
• Liaise with internal and external stakeholders including Sales, Ops, BSG, ORM, IT, Audit, Compliance etc. to align, implement, address and achieve product requirements and objectives.
• Finalize and manage projects related to products including obtaining necessary approvals and development of project within timelines.
• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
• Create buy-in for the product vision both internally and with key external partners.
• Develop product pricing and positioning strategies.
• Translate product strategy into detailed requirements and prototypes.
• Scope and prioritize activities based on business and customer impact.
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources.
• Drive product launches including working with public relations team, executives, and other product management team members.
• Evaluate promotional plans to ensure consistency with product line strategy and effective message conveyance.
• Act as a product evangelist to build awareness and understanding.
• Represent the company by visiting customers to solicit feedback on company products and services.
• Spot opportunities in the market with the relationship team to target companies, industries and sectors and sell suitable product offerings.
• Interact with potential customers to understand technical requirements for system integration for GTS products/services.
• Structure transactions, win mandates and assist team in formulating transaction pricing to ensure revenue commensurate with risks and administrative efforts.
• Ensure desired penetration of the product in the market by the relationship team through marketing support, visibility campaigns and brand presence.

• Good understanding of the product management process.
• Immense knowledge in Payables/Receivable management and Merchant Acquiring.
• Market knowledge and experience of CMS business with reference to customer preferences and requirements is preferable.
• Chartered Accountant or an Engineer with an MBA.
• Leadership skills to manage diverse teams and stakeholders.
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done.
• Skilled at working effectively with cross-functional teams in a matrix organization.
• Excellent written and verbal communication skills.
• Technical knowledge would be an added advantage.