Senior Product Manager - Last Mile

As a Senior Product Manager Last Mile , you will own and scale the end-to-end last-mile delivery experience across customer, rider, and operations touchpoints. You will work at the intersection of logistics, operations, and technology to build high-impact products that enable faster, more reliable, and cost-efficient deliveries.

This role is ideal for someone who thrives in high-scale, real-time, operations-heavy environments like quick commerce, food delivery, or hyperlocal logistics.

What makes the role meaty?

Last-Mile Delivery (LM) Own DE + 3P Delivery Product Charter

• Build and scale the end-to-end last-mile delivery product, enabling Licious to move from dependency on third-party partners to a high-control, owned last-mile model.
• Drive improvements in SLA adherence (promised delivery time vs. actual) and CPD (Cost Per Delivery) across a daily order volume of 35,00040,000 orders.
• Own and evolve the Last-Mile Delivery App, including future roadmap for app store deployment (modules for hiring, L&D, incentives, gamification, DE engagement, and performance tracking).
• Partner deeply with Last-Mile Ops to build tech that improves delivery efficiency, reduces delays, and enhances customer and delivery-executive experience.
• Build frameworks to compare and improve 3P vs. own delivery CX and DX.

Product Ownership & Strategy

• Own the last-mile delivery product roadmap , aligned to business goals such as SLA adherence, cost per delivery, rider productivity, and customer NPS
• Define and prioritize problems across order allocation, rider routing, batching, slotting, ETA accuracy, cancellations, and exceptions
• Drive product vision for both customer-facing and ops/rider-facing experiences

Execution & Delivery

• Translate complex operational problems into clear product requirements, PRDs, and success metrics
• Partner closely with engineering, data science, design, operations, and supply chain teams to ship high-quality solutions
• Lead experimentation (A/B tests, pilots) to improve delivery speed, reliability, and unit economics

Data & Metrics

• Use data to identify bottlenecks and opportunities across the delivery funnel
• Define and track key metrics:
• On-time delivery (OTD)
• Cost per drop
• Rider utilization & idle time
• Delivery success rate & customer complaints
• Leverage predictive and real-time signals for decision-making

Stakeholder Management

• Act as the single-threaded owner for last-mile initiatives
• Work closely with city ops, hub managers, and central ops teams to deeply understand on-ground challenges
• Communicate progress, trade-offs, and outcomes to senior leadership

What Youll Build

• Intelligent order-to-rider allocation systems
• Dynamic routing and batching logic
• Real-time ops dashboards and alerting systems
• Rider app improvements for productivity and experience
• Customer delivery experience improvements (ETA accuracy, communication, issue resolution)

We hope that you have..

• 48+ years of Product Management experience
• 3+ years working on logistics, last-mile, food delivery, or quick commerce products
• Strong understanding of hyperlocal delivery operations
• Proven ability to ship products in high-scale, time-sensitive environments
• Strong analytical skills; comfortable working with large datasets and metrics
• Experience working with cross-functional teams in fast-paced environments

Preferred Qualifications

• Experience in food delivery, e-commerce, ride-hailing, or quick commerce companies
• Exposure to routing algorithms, dispatch systems, or real-time optimization problems
• Experience building ops-heavy internal tools
• MBA or equivalent experience (nice to have, not mandatory)

What Success Looks Like

• Improved delivery SLAs and ETA accuracy
• Lower cost per delivery without compromising customer experience
• Higher rider productivity and satisfaction
• Scalable last-mile systems that support rapid business growth