Senior Product Manager

Role: Senior Product Manager - Patient Experience

Location: Pune, India

Full Time | On-site

About the Company

InCommon is hiring on behalf of a healthcare technology company which is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients' symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose and navigate the most effective treatment pathway for them every step of the way.

About the Role:

We are seeking a Senior Product Manager to lead our Patient Experience Platform. In this role, you will own the end-to-end digital experience for patients across their care journey, from onboarding and intake through engagement, adherence, and outcomes.

You will be responsible for defining the product vision and strategy for the companys patient-facing applications, ensuring we deliver intuitive, engaging, and clinically meaningful experiences at scale. This role sits at the intersection of product, clinical care, and growth, and plays a critical role in driving patient activation, satisfaction, and long-term outcomes. You will partner closely with care teams, design, engineering, data science to ship

consumer-grade healthcare experiences that are trusted, empathetic, and outcome-driven.

Key Responsibilities:

Own the product vision and roadmap for TailorCares patient-facing platforms (web and

mobile).

Translate patient needs, clinical goals, and business priorities into high-impact product

initiatives and features.

Drive discovery through patient research, usability testing, data analysis, and direct

patient feedback.

Help design and deliver end-to-end patient journeys (onboarding, intake, education,

triage, engagement, adherence).

Partner with clinical and operations teams to ensure digital experiences align with

real-world care workflows.

Collaborate with design and engineering to build delightful, accessible, and scalable

B2C products.

Define success metrics (activation, engagement, conversion, retention, outcomes) and

continuously optimize.

Incorporate AI-powered and personalization features to improve patient guidance and

care navigation.

Serve as the connective tissue across product, clinical, and development teams to

ensure cohesive execution.

Key Qualifications:

5+ years of product management experience, with significant ownership of B2C or

patient-facing products.

3+ years experience in healthcare, digital health, or regulated consumer platforms.

Proven experience launching and scaling consumer-grade applications (mobile and/or

web).

Strong understanding of patient journeys, engagement mechanics, and behavior

change.

Experience working closely with designers on UX, usability, and accessibility.

Data-driven mindset with ability to define metrics, run experiments, and interpret insights.

Comfortable operating in ambiguous problem spaces and turning loose concepts into

shipped products.

Excellent communication and stakeholder management skills.

Bachelors degree required; clinical or health-related background is a plus.

What's In It For You

Meaningful Work: We are dedicated to our mission and deeply value our patients and

each other. Each day offers the opportunity to make a positive impact.

Work Environment: We operate as a remote-first company with options for a hybrid work

model in Nashville.

Time Off: Our generous paid time off (PTO) and holiday plans ensure you have ample

time to rest and recharge.

Family First: We offer paid parental leave and support a healthy work-life balance,

encouraging flexibility and autonomy. We love talking about our family and pets!

Comprehensive Benefits: From Day 1, employees enjoy medical, dental, vision, life, and

disability insurance, wellness resources, and an employer HSA contribution.

Fair Compensation: We are committed to equitable pay for all team members and

support your future goals with a 401 (k) plan that includes employer matching.

Community: We foster an inclusive environment where you can rely on your teammates,

share honest feedback, and feel comfortable being your authentic self at work daily.