Senior Processor, Financial Transactions [T500-23705]

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where youll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether youre driving innovation in digital banking or streamlining client onboarding, youll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: youll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If youre ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What Youll Be Doing (position summary):

The Senior Processor, Financial Transactions, is responsible for the verification, understanding, and execution of business client financial transaction requests. This role ensures accurate and timely processing of transactions while delivering a high standard of service and upholding compliance with internal controls and procedures. The position directly supports CIBCs operational excellence and client satisfaction objectives within the Business Client Centre.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (responsibilities):

• Interpret and review all client financial transaction instructions for completeness and accuracy, including cheque certification, bank drafts, cash orders, wire transfers, and account transfers.
• Liaise with internal partners to clarify instructions, obtain additional information, and verbally confirm transfer requests to prevent fraud.
• Execute verification and validation processes for cheque clearing and wire payments, escalating anomalies as required.
• Validate client signatures and review resolutions using various systems.
• Interface with clients and business partners regarding financial transactions, including foreign exchange rate bookings.
• Process Canadian and foreign currency transfer requests using COINS, ensuring compliance with established guidelines.
• Update Client Connect with detailed information on client requests and resolutions.
• Identify and recommend routine improvements to operational efficiency and advise management on process enhancements.
• Coordinate and support team members, maintaining strong working relationships with internal and external stakeholders.
• Ensure compliance with all applicable CIBC and Line of Business policies, standards, guidelines, and controls.

Experience: 1 to 2 years of experience

Who You Are (skills/qualifications):

Must Have Skills:

• Bachelor's degree in business, finance, or a related field preferred; equivalent work experience may be considered.
• 1-2 years of experience in financial transaction processing or banking operations.
• Proficiency in English (written and verbal).
• Advanced knowledge of operational processes and tools.
• Extensive customer service experience and strong interpersonal skills.
• Strong problem-solving, analytical, organizational, and time-management skills.
• High attention to detail and accuracy.
• Proficient in PC software, including Microsoft Office suite (Word, Excel, Outlook).
• Ability to establish and maintain effective working relationships.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and Moment Makers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.