Senior Process Expert

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

• Impact: Your work will directly contribute to the success of our global operations.

• Opportunity: Maersk provides ample opportunities for growth and development, both professionally and personally.

• Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.

• Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.

• Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.

Key Responsibilities:

1. Engage with customers over the phone to foster customer relationships, increase volume, and enhance wallet share.

2. Provide administrative support for sales and handle transactional aspects of sales activities.

3. Support the team by managing email correspondence and internal cases from customers and stakeholders such as Customer Success Partners, Sales Representatives, Sales Managers, Sales Operations Team, Disputes, and Customer Experience Teams.

4. Address customer inquiries in alignment with business requirements.

5. Analyze different market segments to sustain volume and expand wallet share.

6. Collaborate with internal teams to provide effective solutions tailored to the needs of customers and market segments.

7. Facilitate engagement with frontline sales and stakeholders for optimal collaboration and swift resolution of issues.

8. Evaluate customer feedback across various channels to pinpoint improvement opportunities and implement solutions efficiently.

9. Ensure accurate recording of sales-related activities and details in company systems for proper information management.

10. Selling products & services and generate leads & driving revenue growth

Required qualification, experience & skills:

Graduate with a minimum of 5-8 years' experience

Proficient in English

Customer-focused with ownership of customer interactions

Understanding and prioritizing customer requirements with a focus on outcomes

Willingness to exceed job boundaries for customer resolution

Experience of selling products & services and generate leads & revenue would be an add on

Dedicated to customer success with a high orientation towards achievement

Committed to ensuring resolution

Exceptional stakeholder management

Ability to proactively identify issues and fix them

Accountable for driving business and customer needs via a positive customer experience and an effective sales approach
Ability to work effectively in high-pressure and fast-paced environments while maintaining accuracy, meeting tight deadlines, and managing multiple priorities

Regularly communicates with customers to comprehend their needs and deliver suitable sales solutions to augment volume and share of wallet

Problem Solving Skills

• Seize the opportunity:

• Detail-oriented and results-driven

• Low tolerance for delays

. Proactive approach

• Proficient in problem-solving, analytics, and data skills

• Committed to data-driven decision making and tactical management of sales opportunities

Communication

• Adherence to professional standards in grammar and thought articulation, including language capabilities.

• Proficient in comprehension and written communication.

• Effective communication skills.

• Skilled in using positive and persuasive language.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.