Senior Process Expert

What We Offer

At Maersk GSC, we provide a diverse working environment that reflects the APMM group's values. We encourage continuous learning and the sharing of best practices by rewarding innovation. We believe in holistic employee development, regularly organizing recreational activities to help our employees unwind and showcase their creativity. Our people-centric approach emphasizes employee engagement and work-life balance.

Key Responsibilities

• Be customer-centric and committed to delivering excellent customer service.
• Take ownership of issues with a low tolerance for delays and inaccuracies.
• Respond to internal and customer emails within the defined SLAs.
• Adhere to system workflows and meet strict deadlines.
• Ensure all import custom manifest service and deadline requirements are met to avoid service failures.

Who We Are Looking For

• Graduates with 2 to 3 years of customer service experience.
• Excellent communication skills.
• A strong understanding of the end-to-end shipping cycle is an added advantage.
• Structured with a high attention to quality.
• Contributes ideas and suggestions for overall improvement of the operations business unit.
• Flexible to work in rotational and night shifts.
• Ability to work in an agile environment.
• Adaptable to change and able to make the best of any situation.
• Capable of cross-learning and supporting the team as needed.

Technical Skills

• Proficient with computers and MS Office applications like Excel, Word, and PowerPoint.
• Good typing speed.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.