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Senior Process Executive-Voice

Cognizant

4 - 6 years

Hyderabad

Posted: 17/05/2025

Job Description



Job Summary

We are seeking a Senior Process Executive for our B&L team with 2 to 4 years of experience. The ideal candidate should have strong technical skills in MS Office and MS Excel. Experience in Billing & Settlements and Account Management-Acquirer is a plus. The work model is hybrid with day shifts and no travel required.


Responsibilities

  • Oversee daily operations and ensure smooth execution of processes within the B&L team.
  • Provide support in managing billing and settlements activities efficiently.
  • Utilize MS Office and MS Excel to analyze and report data accurately.
  • Collaborate with team members to resolve any discrepancies in billing and settlements.
  • Ensure compliance with company policies and procedures in all tasks.
  • Assist in the preparation of financial reports and statements.
  • Monitor and track account management activities for acquirers.
  • Implement process improvements to enhance operational efficiency.
  • Support the team in achieving key performance indicators and targets.
  • Communicate effectively with internal and external stakeholders.
  • Maintain accurate records and documentation for all processes.
  • Participate in training sessions to stay updated with industry trends and best practices.
  • Contribute to the overall success of the company by delivering high-quality work.

    • Qualifications

  • Possess strong technical skills in MS Office and MS Excel.
  • Have experience in Billing & Settlements and Account Management-Acquirer is a plus.
  • Demonstrate excellent analytical and problem-solving abilities.
  • Exhibit strong attention to detail and accuracy in work.
  • Show proficiency in preparing financial reports and statements.
  • Display effective communication and collaboration skills.
  • Have a proactive approach to identifying and implementing process improvements.
  • Maintain a high level of compliance with company policies and procedures.
  • Be able to work independently and as part of a team.
  • Show commitment to achieving key performance indicators and targets.
  • Stay updated with industry trends and best practices through continuous learning.
  • Demonstrate strong organizational and time management skills.
  • Exhibit a customer-centric approach in all interactions.

    • Certifications Required

    Certification in MS Office or MS Excel is required.

    About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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