Job Summary
Domain ITES BPO KPO.
Designation Senior Process Executive Voice.
Educational Background Minimum qualification is any graduate.
Experience 1 to 2 years in an International Calling role in Technical Support Customer service operations.
Shifts Rotational or Flexibility to work across shifts
Responsibilities
Excellent communication skills written and verbal.
Ability to communicate correctly and clearly with all customers.
Excellent documentation skills.
Good comprehension skills ability to clearly understand and state the issues customers present.
Ability to concentrate follow customers issues without distraction to resolution.
Good composition skills ability to compose a grammatically correct concise and accurate written response.
Work successfully in a team environment as well as independently.
Ability to use a desktop computer system.
Familiarity with Windows Microsoft Office and Browsing Internet resources.
Excellent typing skills.
Excellent customer service skills including maintaining focus on the customer issue in a fast paced environment.
Demonstrates ownership to resolve challenging customer issues escalating when necessary.
Flexible with the working schedule. May be expected to work weekends holidays and events.
Ability to work overtime as required by business.
Ability to approach problems logically and rationally.
Action oriented and self disciplined.
Organized and detail oriented.