Job Summary
This position requires the candidate to perform predefined day to day activities and deliver the minimum stated results. The candidate is responsible for managing and optimizing the abuse reporting and handling the workflow to ensure timely identification assessment and resolution of abuse escalations on Maps. This role requires collaboration with cross-functional teams to ensure swift action on abuse-related incidents.
Responsibilities
Escalations Handling Perform day to day tasks and responsible for handling high profile sensitive escalations on abusive data on Maps.
Able to identify the abuse areas based on the reporters concern.
Oversee the entire abuse workflow from intake to resolution ensuring incidents are handled within established SLAs.
Reporting various teams to take actions on abuse data and on user profiles.
Analyze data to identify trends in abuse reports leveraging insights to recommend preventive measures.
The candidate should be dedicated to producing high-quality research able to carefully investigate analyze data and ensure that their results are accurate and reliable.
Follow all compliance and security measures for client data.
Candidates should be able to investigate and debug.
Adhere to process quality guidelines and work towards exceeding the monthly and annual quality goals.
This role demands strong judgment in applying different policies to complex edge cases along with excellent communication skills for handling escalations
Certifications Required
AMCAT