Job summary
We are seeking a highly motivated and experienced BPO SPE Voice professional with 2 to 4 years of experience in Customer Service Management Customer Service EBS-Human Resources and OFA-Global Human Resources. The role involves providing exceptional customer service managing customer inquiries and ensuring customer satisfaction. The work model is hybrid and the shift is day. No travel is required.
Responsibilities
Provide exceptional customer service by addressing customer inquiries and resolving issues promptlyManage customer interactions through various communication channels to ensure a seamless experienceUtilize technical skills in Customer Service Management to enhance customer satisfaction and retentionApply knowledge of EBS-Human Resources to assist customers with HR-related queries and concernsUse OFA-Global Human Resources expertise to support global HR processes and initiativesCollaborate with team members to ensure consistent and high-quality service deliveryMaintain accurate and up-to-date records of customer interactions and transactionsIdentify opportunities for process improvements and contribute to the development of best practicesEnsure compliance with company policies and procedures while handling customer dataProvide feedback to management on customer trends and potential areas for improvementParticipate in training sessions to stay updated on product knowledge and customer service techniquesAssist in the development and implementation of customer service strategies to achieve business goalsMonitor and report on key performance indicators to track progress and identify areas for improvement
Qualifications
Must have strong experience in Customer Service Management and Customer ServiceShould possess knowledge of EBS-Human Resources and OFA-Global Human ResourcesExcellent communication and interpersonal skills are requiredAbility to work in a hybrid work model and adapt to a day shift scheduleStrong problem-solving skills and attention to detail are essentialAbility to work independently and as part of a teamProficiency in using customer service software and tools is a plusPrevious experience in a BPO environment is preferredStrong organizational and time management skills are necessaryAbility to handle multiple tasks and prioritize effectivelyCommitment to providing high-quality customer serviceWillingness to participate in ongoing training and developmentAbility to maintain confidentiality and handle sensitive information with discretion.
Certifications Required
Certified Customer Service Professional (CCSP) or equivalent certification preferred.
