Job Summary
We are seeking a dedicated Senior Process Executive for our B&L team with 2 to 4 years of experience. The ideal candidate will have strong technical skills in MS Excel and a background in customer verification and customer service within the mortgage domain. This role involves managing and optimizing processes to ensure efficiency and accuracy in our operations.
Responsibilities
Oversee daily operations to ensure processes are executed efficiently and accurately.Provide support in managing and optimizing workflows to enhance productivity.Utilize MS Excel to analyze data and generate reports for process improvement.Collaborate with team members to identify and resolve operational issues.Ensure compliance with company policies and industry regulations.Conduct regular audits to maintain data integrity and accuracy.Assist in the development and implementation of process improvement initiatives.Communicate effectively with stakeholders to provide updates and gather feedback.Monitor performance metrics to identify areas for improvement.Train and mentor junior team members to enhance their skills and knowledge.Participate in team meetings and contribute to strategic planning.Maintain detailed documentation of processes and procedures.Support customer verification and service activities within the mortgage domain.
Qualifications
Possess strong technical skills in MS Excel for data analysis and reporting.Have experience in customer verification and customer service within the mortgage domain.Demonstrate excellent communication and collaboration skills.Show ability to manage and optimize workflows for better efficiency.Exhibit strong problem-solving skills to address operational issues.Have a keen eye for detail to ensure data integrity and accuracy.Display a proactive approach to process improvement and innovation.Be capable of training and mentoring junior team members.Maintain a high level of compliance with company policies and regulations.Be adept at conducting audits and maintaining detailed documentation.Show proficiency in monitoring performance metrics and identifying improvement areas.Have a strong understanding of industry regulations and standards.Be committed to contributing to the teams success and the companys goals.
Certifications Required
Certified Mortgage Servicer (CMS) Microsoft Office Specialist (MOS) in Excel
