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Senior Process Executive-Voice

Cognizant

3 - 5 years

Hyderabad

Posted: 29/11/2024

Job Description



Job Summary

We are seeking an Online Analyst - CM with 2 to 3 years of experience to join our team. The ideal candidate will have a strong background in customer service and proficiency in English. This role requires working from the office with rotational shifts. Experience in ISV and Hi-Tech domains is a plus. The candidate will play a crucial role in enhancing customer satisfaction and driving business success.


Responsibilities

  • Provide exceptional customer service by addressing inquiries and resolving issues promptly.
  • Utilize strong communication skills to interact effectively with customers and team members.
  • Analyze customer feedback to identify trends and areas for improvement.
  • Collaborate with cross-functional teams to ensure seamless service delivery.
  • Maintain accurate records of customer interactions and transactions.
  • Develop and implement strategies to enhance customer satisfaction.
  • Monitor and report on key performance indicators related to customer service.
  • Assist in the development of training materials and programs for customer service staff.
  • Stay updated on industry trends and best practices in customer service.
  • Utilize technical skills to troubleshoot and resolve customer issues.
  • Participate in team meetings and contribute to continuous improvement initiatives.
  • Ensure compliance with company policies and procedures.
  • Support the implementation of new technologies and systems to improve customer service.

    • Qualifications

  • Possess a minimum of 2 years of experience in customer service.
  • Demonstrate proficiency in English both spoken and written.
  • Exhibit strong analytical skills to identify and address customer issues.
  • Show experience in ISV and Hi-Tech domains is a plus.
  • Display excellent communication and interpersonal skills.
  • Have the ability to work in rotational shifts.
  • Show commitment to working from the office.
  • Demonstrate the ability to collaborate effectively with cross-functional teams.
  • Exhibit strong problem-solving skills.
  • Have a proactive approach to identifying and implementing improvements.
  • Show attention to detail in maintaining accurate records.
  • Demonstrate the ability to stay updated on industry trends.
  • Exhibit a customer-centric mindset.

    • About Company

    Cognizant is a global leader in technology and consulting services, helping businesses transform their operations through digital solutions. Specializing in IT services, including software development, business process outsourcing, and consulting, Cognizant supports clients across industries such as healthcare, financial services, manufacturing, and retail. With a focus on innovation, Cognizant assists organizations in modernizing their technology, improving operational efficiency, and enhancing customer experiences. Headquartered in the U.S., it is consistently ranked among the most admired companies in the world and is a member of the NASDAQ-100.

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